Microsoft Security Copilot vs. OpenText Threat Detection and Response

It's easy to integrate with other tools because it's a native Microsoft solution for generating OAuth tokens and handling other integrations. But as far as querying for data, using the LLM to analyze it and find that needle in the haystack, whatever, I feel it's terrible. In my experience, it just takes so much manipulation to get it to actually do what you want it to do.

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In the current lot of hundreds of SIEM solutions out there in the market, ArcSight ESM is fairly less expensive with strong fundamentals in place. The log ingestion, correlation are very well performing and totally worth ROI. However, the tool has lost its way when it comes to staying abreast with current feature curve of SIEM technology and the evolution has not been done by MicroFocus. Search times are high and there is no major plug-in that has been introduced as part of the product life cycle.

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• Sometimes people don't know how to do a certain feature, especially in Excel, for example. It's a little bit more complex and a community for certain people. And with just a couple of questions about using Microsoft Security Copilot, they can get their answers ready, not having to get support from IT, right? So it eliminates multiple tickets and support from personnel on our team, and they can get the response themselves via this assistant.

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• Integration with smart logger and ESM to create rules and easy management of the same.
• Easy integration with all end point security management tool(IPS/IDS, Firewall, Anti-Virus) and their consolidated output at a single place to effectively rectifying true and false positives.

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• I don't have that as of yet. I do like the product for now. I'm sure that as I use it more, I will find things that can be improved. Just understanding how it integrates with the Microsoft ecosystem, it works just fine for what I use it for.

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• It is slow comparing to any other SIEM Tool.
• We have to create filter for each alerts need some custom filter .
• Here we dont have any single tab for see all the alerts .also need some attractive features for dashboard.

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We are not going to stop using M365 and our environment is large enough that there is not enough in-house expertise to handle all aspects of security, even with the help of a MSSP. Security Copilot helps us shore up the knowledge gap and keep our organization's security posture tight.

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Anyone can use it. Easy to prompt, also capabilities to become advance with custom agents. It can become custom to your workflow. Many people will have their unique experiences to share and results are generally positive. This is a growth in the product from the effect of community and adoption/usage.

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Overall, it is a good investment in order for an organization to stay compliant and stay secure from all the wild things happening. It is definitely a cost effective tool with some good features including correlation, log storage, reporting and dashboards. If a customer is looking for advanced set of features, then I would highly not recommend this.

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Never contacted support

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I personally haven't reached the support team, however, the engineers never complained about the Arcsight support team. We had some issues with the tool in the past but every time we reached the support, all issues were resolved in a timely manner.

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My usage of other products is based on SIEM tools. So far, Microsoft Security Copilot is the only product I've seen that works across multiple technologies/products to provide full visibility into security tooling using AI. I know other vendors are working towards this, but Microsoft has definitely taken a lead.

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Multiple platforms are already supported by Arcsight. Support is good. Scripts can be used to get data from multiple threat intel sources & the same can be used in correlation rules to detect any suspicious activity. Reporting features are good & you can check any backdated information within new clicks.

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• I'd say it was initially negative because it took us time to learn it and understand how to build the workflow around it. But since then, we've been able to speed up and adjust and adapt and move a lot faster. So it's overall.
• It is definitely in the positive area now.

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• Logger helps us to decrease incident response times.
• It also decreased our project times with the man/day calculations. Before this solution, it may take up to 10 men/days to do something. After this, it becomes nearly half of the time.

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