Muster vs. Virtuous CRM

Muster works really well for policy needs. It surprisingly worked great for us at a state level. I wasn't sure going into it how well it would do since we are a small state and I expect that some of these tools might only work for DC. I was surprised at how well this worked at a local level. I think it would be good for just about any advocacy campaign

Incentivized

Virtuous is a great tool for fundraisers and nonprofit organizations that want to keep all their donor records, gift transactions, donation landing pages, and reporting in one platform. It may not be well suited, though, for for-profit businesses, organizations, and agencies.

Incentivized

• User-friendly CRM.
• Knowledgable support staff.
• Allows for email marketing on a mass level.

Incentivized

• Virtuous only keeps track of contacts on forms for a given period of time, not the lifetime of when the form was deployed.
• Virtuous Customer Support can sometimes lag, and you end up waiting days for a response to your inquiry or issue.
• Virtuous reporting, while very detailed and segmented, can sometimes be a little overwhelming, and the terminology does not always translate to what you are looking to accomplish with your reporting outcomes.

Incentivized

Super easy to use and their customer service is very responsive. I had people with all kinds of different backgrounds using the tool and they didn't have any issues understanding or finding the information. I also thought it was great that multiple people could log into it. We did have a developer add some custom CSS when embedding it onto our site so that it looked even nicer.

Incentivized

In my experience, Virtuous CRM has great self-marketing, talented salespeople, and a half-baked CRM that shows glimmers of competence but the actual experience is more akin the the scene in the Simpson’s when Sideshow Bob keeps stepping on rakes.

Incentivized

I cannot recall which Quorum tool we researched - we just got an initial quote from them. Their estimate was easily twice of what we paid for Muster. Without using a tool like this before or using Quorum, I wasn't sure what we were missing out on for the cost trade off. But, I can tell you that we never really felt like we were missing out on any special parts of Muster that we wouldn't of had otherwise.

Incentivized

In my experience, the sales pitch and demos are slick, but upon actual use there is a quick realization that no small or medium charity should touch this software with a 10-ft pole. In my opinion, if you have a large org with lots of cash, and a dedicated database manager who is tech-literate, you can make this work. HubSpot is by far my favorite but lacks the nonprofit features needed to truly manage donor relationships and portfolios.

Incentivized

• Better donor management.
• Better predictive analytics on donors and giving numbers.
• Increases were seen in overall revenue since joining with Virtuous.

Incentivized