NCR Counterpoint vs. Relex Solutions

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NCR Counterpoint
Score 8.9 out of 10
N/A
NCR CounterPoint is a retail management solution, from NCR Corporation. The software features point of sale, an inventory management system, customer management, and reporting and analytics.N/A
Relex Solutions
Score 10.0 out of 10
N/A
Relex Solutions offers retail optimization and demand forecasting capabilities, including inventory optimization, promotion management, replenishment, assortment management, and space & planogram optimization.N/A
Pricing
NCR CounterpointRelex Solutions
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NCR CounterpointRelex Solutions
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
NCR CounterpointRelex Solutions
Top Pros
Top Cons
Best Alternatives
NCR CounterpointRelex Solutions
Small Businesses
Lightspeed Retail
Lightspeed Retail
Score 6.2 out of 10

No answers on this topic

Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.3 out of 10

No answers on this topic

Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
NCR CounterpointRelex Solutions
Likelihood to Recommend
9.0
(2 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
6.0
(1 ratings)
User Testimonials
NCR CounterpointRelex Solutions
Likelihood to Recommend
NCR VOYIX
It is a definite solution for a basic store point of sale, we prefer Ingenico card swipes and Epson receipt printers and have had great, reliable success. We have setup the same system at events with VPN connectivity to its server and it works very well with the only bottle-neck being connectivity, this did cause a 3-8 second delay with receipt printing, but was manageable. Mobile tablet in store works well with credit card sales, and can print wirelessly, cashless here is best. Inventory managem[e]nt is vast, with terrific reporting.
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Relex Solutions
Relex can provide accurate forecasting for products with a year or more of sales history. However, forecasts for new products tend to be inaccurate.
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Pros
NCR VOYIX
  • Offline mode -- your POS server can go down - you can still ring sales. Your internet can go down, and you can still ring sales and accept chip-based credit cards. Wow.
  • Mobile and wireless. Mobile -- you can take your POS on the road and ring sales out in the field, at trade shows or at a flea market booth. Wireless inventory, and order picking - you can walk around the store and ring sales, perform inventory, pick orders, intake items, edit pricing, print labels, etc. Again - Wow.
  • Magento integration -- with the help of a 3rd party connector, we're integrating our CP system tightly with our Magento based website. This keeps us working out of one system with multiple channels.
  • E-Plum scale software integration -- we can update prices and information within our scales with this integration, right out of CP
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Relex Solutions
  • Forecasting
  • Supplier selection
  • Easy to use interface
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Cons
NCR VOYIX
  • Some features have several ways to do the same action.
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Relex Solutions
  • Feedback on reported issues
  • Ease of making changes to business rules
  • Promotions forecasting
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Support Rating
NCR VOYIX
No answers on this topic
Relex Solutions
Requests are always resolved, but it sometimes take long than it should take.
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Alternatives Considered
NCR VOYIX
We interviewed quite a few systems while researching a POS replacement for our current retail store. We had things like a second store, a fully integrated website, accounting system integrations, inventory management, restaurant-style ordering integrations, etc. in mind as we made our way through that process. We also made our way around the area to see what other retailers - similar to us - were using as a POS system. After much deliberation, many demos and conference sales calls, we settled on NCR CP because this system did everything we wanted and so much more. But perhaps the biggest reason why we went with NCR was the local support availability. There's more than one player in that field available in the greater NYC area, and we are very happy with the current support team but we also know that should we want or need to, we can switch support to another team, and have no issues going forward. That was a big part of this decision for sure.
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Relex Solutions
The process is currently being evaluated and I'm unable to provide an accurate comparison at this stage.
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Return on Investment
NCR VOYIX
  • It works with very little maintenance.
  • On prem or cloud based server.
  • Users can learn quickly how to use the POS.
  • Managers can learn quickly how to handle inventory and employees.
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Relex Solutions
  • Positive - Reduced "bad" stock by reducing inventory
  • Positive - Accurate supplier selection
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ScreenShots