Item: NCR Counterpoint
Rating: 9
Author: Jason Lane

Use Cases and Deployment Scope

We use this product at our Gift Shop, they have 20 employees on average. Counterpoint was used at this business many years before I became the Administrator at the company, and they have relied on it heavily for years with no major problems. We use a support company that helps implement upgrades and maintain it. The inventory management is robust, the user management is very granular with multiple ways to group users and create different permission based roles. This product in general is constantly maintained with scheduled updates and upgrades, most of which made no major impact on the daily use if the POS system front end. Recently we plan to implement their new product CPShop for web-sales that fully integrate with our existing CP environment.

Pros and Cons

Manage inventory.
Manage users and groups.
Has reliable upgrades and updates.
Customizable touchscreen interface.
Basic usage and features are easy to start using.

Some features have several ways to do the same action.

Most Important Features

A reliable, secure point of sale.
User and inventory management.
Historical reporting.
PCI compliance.

Return on Investment

It works with very little maintenance.
On prem or cloud based server.
Users can learn quickly how to use the POS.
Managers can learn quickly how to handle inventory and employees.

Alternatives Considered

Square POS

I have not managed many POS solutions, I have setup Square for a shop, worked with a company that used a product not listed here called OrderDog, and I can tell you it was very easy to do but has no where near the capability that NCR CounterPoint has. Counterpoint will require assistance and support, but it is robust with vast management and configuration.

Key Insights

Do you think NCR Counterpoint delivers good value for the price?

Yes

Are you happy with NCR Counterpoint's feature set?

Yes

Did NCR Counterpoint live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NCR Counterpoint go as expected?

Yes

Would you buy NCR Counterpoint again?

Yes

Other Software Used

Cisco Meraki MX, Cisco Meraki Wireless Access Point, Ubiquiti Networks UniFi

Likelihood to Recommend

It is a definite solution for a basic store point of sale, we prefer Ingenico card swipes and Epson receipt printers and have had great, reliable success.
We have setup the same system at events with VPN connectivity to its server and it works very well with the only bottle-neck being connectivity, this did cause a 3-8 second delay with receipt printing, but was manageable.
Mobile tablet in store works well with credit card sales, and can print wirelessly, cashless here is best.
Inventory managem[e]nt is vast, with terrific reporting.

NCR CounterPoint covers the bases like a Pro

Overall Satisfaction with NCR Counterpoint