TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nextiva Customer Experience

    Score9.7 out of 10
    N/ANextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time…N/A
    Pricing
    Nextiva Customer Experience
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Nextiva Customer Experience
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Nextiva Customer Experience
    Considered Both Products
    Nextiva
    Chose Nextiva Customer Experience
    They were both equally easy to work with, I just had to call the past company too many times because their system was complicated. We don't have that issue with Nextiva.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
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    Nextiva Customer Experience
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    Medallia
    Score8.9 out of 10
    All AlternativesView all alternatives
    User Ratings
    Nextiva Customer Experience
    Likelihood to Recommend
    10.0
    (1 ratings)
    User Testimonials
    Nextiva Customer Experience
    Likelihood to Recommend
    Nextiva
    Wish I could remember details, perhaps I would if this survey came sooner to the date we implemented the system. Just know it was easier than the last system we used
    Incentivized
    Read full review
    Alternatives Considered
    Nextiva
    They were both equally easy to work with, I just had to call the past company too many times because their system was complicated. We don't have that issue with Nextiva.
    Incentivized
    Read full review
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