TrustRadius

nGAGEMENT

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
nGAGEMENT
Score 0.0 out of 10
Enterprise companies (1,001+ employees)
nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. The vendor says their software motivates agents to achieve their objectives by immersing them in a fun game-like environment. According to the vendor, the result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover,…N/A
Pricing
nGAGEMENT
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
nGAGEMENT
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeRequired
Additional Details—
More Pricing Information
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User Testimonials
nGAGEMENT
ScreenShots

nGAGEMENT Screenshots

Screenshot of Summary view of a typical agent's profile with accomplishments and other data in tab viewScreenshot of Performance metrics for a typical agent. Metrics used for performance scoring and optimization are read from contact center infrastructure systems, like Genesys and ININ.Screenshot of A closer view of a top-line contact center metric: agent quality. Reports and stats are produced in sharp quality and configurable viewsScreenshot of Example of a contest being managed through nGAGEMENT. We integrate with reward systems if desired.Screenshot of Summary leaderboard view across tracked metricsScreenshot of Keep an eye on your sales performance!