NICE Actimize vs. Verint Financial Compliance

If you're looking for an End to End fraud solution you should definitely consider Actimize Integrated Fraud Management. Actimize providing great support during implementation process. And i believe both Operations And Analytics teams will find this system very friendly and useful

Incentivized

trading turrets are a unique phone solution that allow up to 30 simultaneous calls and this is one of the few call recording solutions that is designed to interpret those media streams correctly and show them as separate calls. It can also allow playback directly to the turret which is useful to the end users.

• Very intuitive GUI
• Extremely customizable
• Ease of case management and maintainance

Incentivized

• identifies individual conversations on the turret
• allows direct playback from turrets without a proxy
• includes an announcement feature (you call may be recorded...)

• Being able to adjust the alert parameters by specific account would be helpful.

Incentivized

• license usage and reporting is a little confusing
• purging empty/silent recordings was not simple

Product is continuously optimized by the end user/customer and in line with banking applications as the go-to place. Also, KYC and AML work is key in this area which NICE Actimize offers. And DataIQ is a good offering with data intelligence helping to deal with the intelligence automation and AI trends.

The documentation provided was simple to follow and includes the configuration required on the turrets and many other common phone systems. It has role based access control meaning that supervisors can log into the web interface and view recordings for only those users or devices that they should be able to see, while not being able to disrupt the system.

As a fraud prevention consultant i worked both with Actimize IFM And Fico Falcon.
For Card Fraud (debit/credit) Falcon has an advantage, but on the end to end fraud Actimize is a better investment.

Incentivized

Qfiniti was our previous recording solution, but could not handle the turret media streams, despite us trying to manipulate its settings. Verint financial compliance also has an import function for a number of systems, including a custom CSV import option so we could get all the old recordings and metadata from Qfiniti when we migrated too.

• It has more than 300+ clients globally
• employs close to 400 experts

Incentivized

• meets the recording compliance needs for a turret solution
• playback from the turret means little user training required