TrustRadius

Nicereply vs. Trymata

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nicereply
Score 7.0 out of 10
N/A
Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score. Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service. Measure Customer Satisfaction (CSAT), Net…
$39
Up to 3 agents and 100 responses / month
Trymata
Score 3.4 out of 10
N/A
Trymata (formerly TryMyUI) is a remote usability testing platform that offers cross-platform services for testing and improving the user experience. The product allows the user to watch videos of real people using a website or app to see where (and why) users get frustrated, lost, or confused.
$299
10 test credits/2 seats
Pricing
NicereplyTrymata
Editions & Modules
Mini
$39
Up to 3 agents and 100 responses / month
Start
$79
Up to 10 agents and 250 responses / month
Grow
$159
Up to 25 agents and 1000 responses / month
Business
$239
Up to 50 agents and 250 responses / month
Enterprise
Custom pricing
More than 50 agents and 250 responses / month
Team Plan
$299.00
10 test credits/2 seats
Enterprise Plan
$1,200.00+
30 credits/5 seats
Offerings
Pricing Offerings
NicereplyTrymata
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll features All integrations Unlimited number of surveys Unlimited surveys sent—
More Pricing Information
Best Alternatives
NicereplyTrymata
Small Businesses
Sogolytics
Sogolytics
Score 9.0 out of 10
Smartlook
Smartlook
Score 8.6 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Optimal
Optimal
Score 9.1 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
Optimal
Optimal
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Testimonials
NicereplyTrymata
ScreenShots

Nicereply Screenshots

Screenshot of CSAT, CES & NPS SurveysScreenshot of In-signature & Post-reslution surveysScreenshot of See data back in your helpdeskScreenshot of Customize your surveys

Trymata Screenshots

Screenshot of This is the dashboard where you can see your current and past test. You can also create a new test from here.Screenshot of TryMyUI’s quantitative UX Diagnostics measures your product’s overall usability with psychometrics, and map usability fluctuations along the user’s journey with task usability scores, task completion rates, and task duration data.Screenshot of The UXCrowd is a crowdsourced solution that helps you plan and prioritize your usability fixes with scaled-up insights from large tester pools. Using a weighted voting system, testers indicate their opinions on the best and worst parts of the product, creating a sorted diagnosis list that clarifies at a glance what your next steps should be.Screenshot of This is the first step in creating your test. You can test live websites, prototypes/wireframes, mobile apps on both Andriod and iOS.