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Up to 3 agents and 100 responses / month



Up to 10 agents and 250 responses / month



Up to 25 agents and 1000 responses / month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Nicereply?

Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score.

Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Use Post-resolution email surveys to survey customers automatically after resolving a ticket from the helpdesk.
  • Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
  • Increase survey response rates by combining in-signature surveys and post-resolution email surveys without sending more emails.
  • Integrate Nicereply with help desk solutions. Nicereply integrates with popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout and Aircall.
  • See helpdesk data and set triggers based on it
  • Customize surveys in terms of branding, visuals, survey questions, rating scales and metrics.
  • Recognize best agents with leaderboards and drill downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered to inbox, or slack / MS teams channel.

Nicereply Screenshots

CSAT, CES & NPS SurveysIn-signature & Post-reslution surveysSee data back in your helpdeskCustomize your surveys

Nicereply Video

Nicereply for Zendesk Overview

Nicereply Integrations

Nicereply Competitors

Nicereply Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish


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