Nicereply

Nicereply

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Nicereply

Overview

What is Nicereply?

Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score.

Nicereply boasts users at hundreds of support...

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Pricing

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Mini

$39

Cloud
Up to 3 agents and 100 responses / month

Start

$79

Cloud
Up to 10 agents and 250 responses / month

Grow

$159

Cloud
Up to 25 agents and 1000 responses / month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.nicereply.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Nicereply for Zendesk - Integration overview
01:39
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Product Details

What is Nicereply?

Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score.

Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service.


  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Use Post-resolution email surveys to survey customers automatically after resolving a ticket from the helpdesk.
  • Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
  • Increase survey response rates by combining in-signature surveys and post-resolution email surveys without sending more emails.
  • Integrate Nicereply with help desk solutions. Nicereply integrates with popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout and Aircall.
  • See helpdesk data and set triggers based on it
  • Customize surveys in terms of branding, visuals, survey questions, rating scales and metrics.
  • Recognize best agents with leaderboards and drill downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered to inbox, or slack / MS teams channel.

Nicereply Screenshots

Screenshot of CSAT, CES & NPS SurveysScreenshot of In-signature & Post-reslution surveysScreenshot of See data back in your helpdeskScreenshot of Customize your surveys

Nicereply Video

Nicereply for Zendesk Overview

Nicereply Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish
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Comparisons

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