Nicereply

Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score.

Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service.

• Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
• Use Post-resolution email surveys to survey customers automatically after resolving a ticket from the helpdesk.
• Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
• Increase survey response rates by combining in-signature surveys and post-resolution email surveys without sending more emails.
• Integrate Nicereply with help desk solutions. Nicereply integrates with popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout and Aircall.
• See helpdesk data and set triggers based on it
• Customize surveys in terms of branding, visuals, survey questions, rating scales and metrics.
• Recognize best agents with leaderboards and drill downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered to inbox, or slack / MS teams channel.