Nicereply
Nicereply
Nicereply
Starting at $39 Up to 3 agents and 100 responses / month
View PricingOverview
What is Nicereply?
Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score.
Nicereply boasts users at hundreds of support...
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Get StartedPricing
View all pricingMini
$39
Cloud
Up to 3 agents and 100 responses / month
Start
$79
Cloud
Up to 10 agents and 250 responses / month
Grow
$159
Cloud
Up to 25 agents and 1000 responses / month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.nicereply.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Nicereply for Zendesk - Integration overview
01:39
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Nicereply?
Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score.
Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service.
- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
- Use Post-resolution email surveys to survey customers automatically after resolving a ticket from the helpdesk.
- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
- Increase survey response rates by combining in-signature surveys and post-resolution email surveys without sending more emails.
- Integrate Nicereply with help desk solutions. Nicereply integrates with popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout and Aircall.
- See helpdesk data and set triggers based on it
- Customize surveys in terms of branding, visuals, survey questions, rating scales and metrics.
- Recognize best agents with leaderboards and drill downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered to inbox, or slack / MS teams channel.
Nicereply Screenshots
Nicereply Video
Nicereply for Zendesk Overview
Nicereply Integrations
- Zendesk Support Suite
- Zendesk Chat
- Zendesk Talk
- Zendesk Guide
- Front
- LiveAgent
- Pipedrive
- Freshdesk
- Aircall
- CloudTalk
- Helpscout
- Kustomer
- from Facebook
Nicereply Competitors
Nicereply Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Supported Languages | English |