TrustRadius Insights
Easy to Use Dashboard: Users find the dashboard of NiceReply easy to use, even for those who are not tech-savvy. It has an intuitive …
Starting at $39 Up to 3 agents and 100 responses / month
View PricingOverview
What is Nicereply?
Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score.Nicereply boasts users at hundreds of support teams at companies…
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Get StartedPricing
Mini
$39
Cloud
Up to 3 agents and 100 responses / month
Start
$79
Cloud
Up to 10 agents and 250 responses / month
Grow
$159
Cloud
Up to 25 agents and 1000 responses / month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.nicereply.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Nicereply & Pipedrive Integration Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Nicereply?
Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score.
Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service.
- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
- Use Post-resolution email surveys to survey customers automatically after resolving a ticket from the helpdesk.
- Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
- Increase survey response rates by combining in-signature surveys and post-resolution email surveys without sending more emails.
- Integrate Nicereply with help desk solutions. Nicereply integrates with popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout and Aircall.
- See helpdesk data and set triggers based on it
- Customize surveys in terms of branding, visuals, survey questions, rating scales and metrics.
- Recognize best agents with leaderboards and drill downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered to inbox, or slack / MS teams channel.
Nicereply Screenshots
Nicereply Video
Nicereply for Zendesk Overview
Nicereply Integrations
- Zendesk Suite
- Zendesk Chat
- Zendesk Talk
- Zendesk Guide
- Front
- LiveAgent
- Pipedrive
- Freshdesk
- Aircall
- CloudTalk
- Helpscout
- Kustomer
- from Facebook
Nicereply Competitors
Nicereply Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Comparisons
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Easy to Use Dashboard: Users find the dashboard of NiceReply easy to use, even for those who are not tech-savvy. It has an intuitive interface that allows members to quickly learn and navigate the platform.
Automated Surveys: The feature that automatically sends surveys to text and email tickets is highly appreciated by users. They think it is awesome and one of their favorites. This automation saves time and effort for users while ensuring a consistent feedback collection process.
Engaging Visual Rating System: NiceReply has increased the number of ratings that IT Technicians receive each week. Users mention that the visual rating system is engaging and easy for end-users to understand. The visual aspect adds value to the feedback process by making it more interactive and informative.
Cumbersome Daily Score Process: Users have found the process of pulling team scores on a daily basis to be cumbersome and inefficient. Several reviewers expressed frustration at not being able to export the information to a CSV or spreadsheet, having to rely instead on a small chart and hover over each day individually.
Inconsistent Scores with Date Range Changes: Some users experienced inconsistencies in the scores when changing the date range, which caused confusion and raised concerns about the accuracy of the historic information. This issue has been mentioned by multiple reviewers, indicating that it is a common problem.
Delayed Support Response for Score Discrepancies: Users who reached out to customer support for assistance with score discrepancies were frustrated by receiving delayed responses. The support team's suggestion of changing the date range to view accurate historic information was seen as a poor solution by several reviewers.
Users have provided several recommendations for Nicereply based on their experiences with the tool. These are the three most common suggestions:
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Integrating Nicereply with various customer service platforms can enhance team tracking and streamline the process of capturing customer satisfaction scores per interaction. This integration is believed to improve overall data collection and analysis.
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Companies looking to improve customer service have found Nicereply to be a helpful tool. Its simplicity from a managerial standpoint and the quick feedback mechanism it offers customers are appreciated. By utilizing Nicereply, companies can gather valuable insights and make necessary improvements.
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Users frequently praise Nicereply as a lightweight and intuitive software that suits companies of all types. Its good cost-quality ratio and range of tools available for improving customer service are highlighted. Nicereply is considered an effective way to evaluate performance within organizations by measuring customer satisfaction.
Overall, users hold positive opinions about Nicereply, recommending its ease of use, effectiveness in gathering feedback, and ability to enhance customer service.