NMI Merchant Central, formerly IRIS CRM, is a payments-focused Customer Relationship Management (CRM) platform for independent sales organizations, banks, payment facilitators, and software providers. It manages the merchant lifecycle from prospecting and onboarding through underwriting, boarding, support, residuals, reporting, and portfolio management.
N/A
servis
Score10 out of 10
N/A
servis.ai empowers businesses to transform customer-facing operations through streamlined automation and AI-enhanced insights. The platform centralizes complex workflows, allowing teams to deliver betterservice while boosting productivity and clarity across every interaction.
$90
per month per user
Pricing
NMI Merchant Central
servis
Editions & Modules
No answers on this topic
Professional
$90
per month per user
Enterprise
$180
per month per user
Offerings
Pricing Offerings
NMI Merchant Central
servis
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
20% discount for annual pricing.
More Pricing Information
Features
NMI Merchant Central
servis
Sales Force Automation
Comparison of Sales Force Automation features of NMI Merchant Central and servis
Feature
NMI Merchant Central
-
Ratings
servis
10.0
1 Ratings
24% above category average
Customer data management / contact management
00 Ratings
10.01 Ratings
Workflow management
00 Ratings
10.01 Ratings
Territory management
00 Ratings
10.01 Ratings
Opportunity management
00 Ratings
10.01 Ratings
Integration with email client (e.g., Outlook or Gmail)
00 Ratings
10.01 Ratings
Contract management
00 Ratings
10.01 Ratings
Quote & order management
00 Ratings
10.01 Ratings
Interaction tracking
00 Ratings
10.01 Ratings
Channel / partner relationship management
00 Ratings
10.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of NMI Merchant Central and servis
Feature
NMI Merchant Central
-
Ratings
servis
10.0
1 Ratings
26% above category average
Case management
00 Ratings
10.01 Ratings
Call center management
00 Ratings
10.01 Ratings
Help desk management
00 Ratings
10.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of NMI Merchant Central and servis
Feature
NMI Merchant Central
-
Ratings
servis
10.0
1 Ratings
26% above category average
Lead management
00 Ratings
10.01 Ratings
Email marketing
00 Ratings
10.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of NMI Merchant Central and servis
Feature
NMI Merchant Central
-
Ratings
servis
10.0
1 Ratings
26% above category average
Task management
00 Ratings
10.01 Ratings
Billing and invoicing management
00 Ratings
10.01 Ratings
Reporting
00 Ratings
10.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of NMI Merchant Central and servis
Feature
NMI Merchant Central
-
Ratings
servis
10.0
1 Ratings
27% above category average
Forecasting
00 Ratings
10.01 Ratings
Pipeline visualization
00 Ratings
10.01 Ratings
Customizable reports
00 Ratings
10.01 Ratings
Customization
Comparison of Customization features of NMI Merchant Central and servis
Feature
NMI Merchant Central
-
Ratings
servis
10.0
1 Ratings
27% above category average
Custom fields
00 Ratings
10.01 Ratings
Custom objects
00 Ratings
10.01 Ratings
Scripting environment
00 Ratings
10.01 Ratings
API for custom integration
00 Ratings
10.01 Ratings
Security
Comparison of Security features of NMI Merchant Central and servis
Feature
NMI Merchant Central
-
Ratings
servis
10.0
1 Ratings
17% above category average
Single sign-on capability
00 Ratings
10.01 Ratings
Role-based user permissions
00 Ratings
10.01 Ratings
Social CRM
Comparison of Social CRM features of NMI Merchant Central and servis
Feature
NMI Merchant Central
-
Ratings
servis
10.0
1 Ratings
28% above category average
Social data
00 Ratings
10.01 Ratings
Social engagement
00 Ratings
10.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of NMI Merchant Central and servis
Feature
NMI Merchant Central
-
Ratings
servis
10.0
1 Ratings
28% above category average
Marketing automation
00 Ratings
10.01 Ratings
Compensation management
00 Ratings
10.01 Ratings
Platform
Comparison of Platform features of NMI Merchant Central and servis
It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
FreeAgent CRM allows a sales professional to be on top of their pipeline, sales funnel, activity, and projections! It's easy to use, easy to understand, and easy to navigate. It's very customizeable to your organization liking and organizations needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Some minor design issues in the record communication interface. For example, replying to an existing email thread within the record set does not capture the entire communication or signatures.
Workflow customization is not easy for all users and can require some coding skills on the back end.
Linking forms from external websites is one feature that isn't very intuitive. Some leads are better inputted manually.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It has enabled us to keep a record of the demographics of our clients and eventually we can develop a better understanding of our clients that will lead us to uplift our business. With its amazing sales tool, we have developed a strong relationship with our clients, and helped us in creating a good brand image. We really adore the convenience of managing and reporting data. It is quite easy to handle and all our business is depended on it and it helped us in gaining more loyal customers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The one thing I loved about the agreement express over AuditGenius was the organization of loans to be audited, it is very organised as per the client and his portfolio and shows up flags while the AuditGenius has the list and seems very odd. But also in customer usage, I found many of my business partners using agreement express for the quick onboarding and also for ROI which indeed gave me a strong feeling about the application.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info