A perfect software planned for employees to uplift customer relations.
Updated December 16, 2021

A perfect software planned for employees to uplift customer relations.

Donna-sue Carpenter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IRIS CRM

Customer relationship management has become so good and efficient by using IRIS CRM. Schedule synthesis has become so easy with the use of it and I have found it good for telemarketing as well. It has so many features that have eased my life like that of data security, and automated workflow. The way it provides practical solutions to manage relations with customers makes it stand out among all other such software that claim to be the best. My Campaign performance has also improved with it as now I can keep track of performance. It has aided me in boosting my business by mentioning a lot of key performance indicators.

Pros

  • They offer cloud staffing programming for our whole business, bringing together business measures from across our total enrolling lifecycle into a solitary, smoothed-out work process.
  • Invoicing was simple certainly, I for one adored it.
  • Time sheets became simpler, the staff cherished that and really we as a whole concur the organization ought to have stayed with it.

Cons

  • It needs a solid visual invigorate to stay aware of the occasions.
  • I have found it as a little pricey.
  • The execution timetable took longer than we had arranged.
  • The framework has a solid utility and usefulness, yet it looks somewhat dated.
  • It provides CRM solutions to practical nature.
  • I for one loved it, I had no aversion for it worked astonishingly.
  • Mobile version doesn't work best as compared to PC versions.
By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.

Do you think IRIS CRM delivers good value for the price?

No

Are you happy with IRIS CRM's feature set?

Yes

Did IRIS CRM live up to sales and marketing promises?

Yes

Did implementation of IRIS CRM go as expected?

Yes

Would you buy IRIS CRM again?

Yes

It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
It has enabled us to keep a record of the demographics of our clients and eventually we can develop a better understanding of our clients that will lead us to uplift our business. With its amazing sales tool, we have developed a strong relationship with our clients, and helped us in creating a good brand image. We really adore the convenience of managing and reporting data. It is quite easy to handle and all our business is depended on it and it helped us in gaining more loyal customers.
It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.

IRIS CRM Feature Ratings

9.2
Customer data management / contact management
9
Workflow management
10
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
10
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
9
9.3
Case management
10
Call center management
9
Help desk management
9
9.5
Lead management
10
Email marketing
9
9.0
Task management
10
Billing and invoicing management
8
Reporting
9
8.7
Forecasting
9
Pipeline visualization
9
Customizable reports
8
9.3
Custom fields
9
Custom objects
10
Scripting environment
9
API for custom integration
9
9.5
Role-based user permissions
9
Single sign-on capability
10
9.5
Social data
10
Social engagement
9
9.5
Marketing automation
10
Compensation management
9
8.0
Mobile access
8

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