Noetix vs. Zendesk Explore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Noetix
Score 7.0 out of 10
N/A
Noetix is a business intelligence software offering from Noetix.N/A
Zendesk Explore
Score 7.6 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
Pricing
NoetixZendesk Explore
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NoetixZendesk Explore
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
NoetixZendesk Explore
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Noetix
10.0
1 Ratings
16% above category average
Zendesk Explore
9.2
5 Ratings
8% above category average
Multi-User Support (named login)10.01 Ratings10.04 Ratings
Role-Based Security Model10.01 Ratings8.85 Ratings
Multiple Access Permission Levels (Create, Read, Delete)10.01 Ratings9.44 Ratings
Single Sign-On (SSO)00 Ratings8.45 Ratings
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Noetix
-
Ratings
Zendesk Explore
8.7
5 Ratings
7% above category average
Pixel Perfect reports00 Ratings8.42 Ratings
Customizable dashboards00 Ratings10.05 Ratings
Report Formatting Templates00 Ratings7.63 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Noetix
-
Ratings
Zendesk Explore
9.9
5 Ratings
21% above category average
Drill-down analysis00 Ratings10.05 Ratings
Formatting capabilities00 Ratings10.05 Ratings
Integration with R or other statistical packages00 Ratings10.02 Ratings
Report sharing and collaboration00 Ratings9.65 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Noetix
-
Ratings
Zendesk Explore
6.9
5 Ratings
18% below category average
Publish to Web00 Ratings7.03 Ratings
Publish to PDF00 Ratings8.84 Ratings
Report Versioning00 Ratings4.01 Ratings
Report Delivery Scheduling00 Ratings7.64 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Noetix
-
Ratings
Zendesk Explore
9.6
3 Ratings
17% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings10.03 Ratings
Location Analytics / Geographic Visualization00 Ratings9.43 Ratings
Predictive Analytics00 Ratings9.42 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Noetix
-
Ratings
Zendesk Explore
5.8
3 Ratings
31% below category average
Responsive Design for Web Access00 Ratings7.01 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings4.63 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Noetix
-
Ratings
Zendesk Explore
10.0
1 Ratings
23% above category average
REST API00 Ratings10.01 Ratings
Best Alternatives
NoetixZendesk Explore
Small Businesses
Cyfe
Cyfe
Score 8.8 out of 10
Cyfe
Cyfe
Score 8.8 out of 10
Medium-sized Companies
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
Enterprises
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NoetixZendesk Explore
Likelihood to Recommend
10.0
(1 ratings)
5.8
(5 ratings)
Usability
-
(0 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
NoetixZendesk Explore
Likelihood to Recommend
Magnitude Software, Inc.
If you desire to 'empower' employees to create or edit their own reports, Noetix is a great tool, though I am not particularly an 'empowerment' person. In my experience most people have enough work of their own, so to tell them they now have to create their own reports can cause problems. If someone is available, like I am, to create the reports based on user requirements, then the report can be shared with the user and they can make changes as needed. I have several users who use the same report over and over for slightly different applications, and they are happy to make the small alterations, but creating whole new reports can seem like a daunting task. I tell my users I don't want them to become frustrated. If they want to try on their own, fine, but don't waste more than half an hour, and if you start to get frustrated, stop and IM me. Ninety-nine times out of 100 I already have a report that will give them exactly what they need. I've done extensive training, and find it's quite easy for users to pick up
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Zendesk
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
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Pros
Magnitude Software, Inc.
  • Noetix makes reporting easy. Users can combine vtables (the Noetix term for its views), add or delete columns, add filters or parameters, sort, add totals to columns, all from an easy to use interface. It comes with a very large number of already written reports for all areas of Oracle reporting, but it also allows for custom vtables to be written, for Oracle or any database, to expand the number of available reports.
  • Noetix has an Excel add-in that is marvelous. It eliminates the need to run a report in the web application and export to Excel. The add-in can run very large reports, up to a million lines. Once a report is run in Excel, it can be saved, and then refreshed whenever needed. It's a really good tool.
  • Noetix is flexible. Joins can be added to existing Noetix vtables and also to custom vtables, to give users a large amount of data configurations to choose from. It also allows users to create calculated fields to any report.
  • Noetix is easy to administer. Users can be added or removed and grouped by the level of permission. Although, in our case, it validates against Oracle, the level of security is dictated by Noetix.
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Zendesk
  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
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Cons
Magnitude Software, Inc.
  • I like the fact that the output is standard, but I would like to be able to move columns around on the output screen, rather than having to go back to the editing screen, move the columns, then rerun the report.
  • Drag and drop of columns would be nice on the edit screen. Currently if you add a column to a report, it automatically goes to the bottom. Relocation of the column has to be done a line at a time. I would prefer to be able to grab the field I want from those available, and drop it into the report where I want it.
  • When adding a filter (or parameter), the available fields automatically come up in alphabetical order, but on the columns screen, they don't. They come up in the order they actually are in the query. That means, when creating custom vtables, to have the fields in alphabetical order, one must put them that way. It would be nice if Noetix put the fields in alphabetical order for the user.
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Zendesk
  • More detailed pieces of training on where to find datasets/queries.
  • Have demo reports to do live trainings; instead of watching videos.
  • Have a key as to what all of the datasets mean.
  • Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
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Usability
Magnitude Software, Inc.
No answers on this topic
Zendesk
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
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Support Rating
Magnitude Software, Inc.
No answers on this topic
Zendesk
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
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Alternatives Considered
Magnitude Software, Inc.
I believe Noetix is much easier to use than either Crystal Reports or InfoMaker. When I worked with InfoMaker I used to say it took 5 minutes to get the data and 5 hours (and sometimes days) to make it look good. The same can be true for Crystal Reports. Noetix has a standard format, and most people export to Excel anyway. Who prints reports? So formatting is not all that important.
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Zendesk
For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
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Return on Investment
Magnitude Software, Inc.
No answers on this topic
Zendesk
  • Identify surge ticket periods which help planning.
  • Identify CSAT Trend and use the data to improve customer satisfaction.
  • Identify SLA Trend and use the data to reduce turnaround time.
  • Identify 1-Touch % and use the data to improve response.
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ScreenShots