What users are saying about
3 Ratings
3 Ratings
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Score 6 out of 100
7 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Noetix

If you desire to 'empower' employees to create or edit their own reports, Noetix is a great tool, though I am not particularly an 'empowerment' person. In my experience most people have enough work of their own, so to tell them they now have to create their own reports can cause problems. If someone is available, like I am, to create the reports based on user requirements, then the report can be shared with the user and they can make changes as needed. I have several users who use the same report over and over for slightly different applications, and they are happy to make the small alterations, but creating whole new reports can seem like a daunting task. I tell my users I don't want them to become frustrated. If they want to try on their own, fine, but don't waste more than half an hour, and if you start to get frustrated, stop and IM me. Ninety-nine times out of 100 I already have a report that will give them exactly what they need. I've done extensive training, and find it's quite easy for users to pick up
Darlene Mack | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Access Control and Security

Noetix
10.0
Zendesk Explore
9.3
Multi-User Support (named login)
Noetix
10.0
Zendesk Explore
10.0
Role-Based Security Model
Noetix
10.0
Zendesk Explore
9.3
Multiple Access Permission Levels (Create, Read, Delete)
Noetix
10.0
Zendesk Explore
9.0
Single Sign-On (SSO)
Noetix
Zendesk Explore
9.0

BI Standard Reporting

Noetix
Zendesk Explore
7.9
Customizable dashboards
Noetix
Zendesk Explore
8.9
Report Formatting Templates
Noetix
Zendesk Explore
7.0

Ad-hoc Reporting

Noetix
Zendesk Explore
8.3
Drill-down analysis
Noetix
Zendesk Explore
8.6
Formatting capabilities
Noetix
Zendesk Explore
7.5
Integration with R or other statistical packages
Noetix
Zendesk Explore
9.0
Report sharing and collaboration
Noetix
Zendesk Explore
8.2

Report Output and Scheduling

Noetix
Zendesk Explore
6.4
Publish to Web
Noetix
Zendesk Explore
7.2
Publish to PDF
Noetix
Zendesk Explore
7.2
Report Versioning
Noetix
Zendesk Explore
4.0
Report Delivery Scheduling
Noetix
Zendesk Explore
7.0

Data Discovery and Visualization

Noetix
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
Noetix
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
Noetix
Zendesk Explore
10.0

Mobile Capabilities

Noetix
Zendesk Explore
8.0
Dashboard / Report / Visualization Interactivity on Mobile
Noetix
Zendesk Explore
8.0

Pros

Noetix

  • Noetix makes reporting easy. Users can combine vtables (the Noetix term for its views), add or delete columns, add filters or parameters, sort, add totals to columns, all from an easy to use interface. It comes with a very large number of already written reports for all areas of Oracle reporting, but it also allows for custom vtables to be written, for Oracle or any database, to expand the number of available reports.
  • Noetix has an Excel add-in that is marvelous. It eliminates the need to run a report in the web application and export to Excel. The add-in can run very large reports, up to a million lines. Once a report is run in Excel, it can be saved, and then refreshed whenever needed. It's a really good tool.
  • Noetix is flexible. Joins can be added to existing Noetix vtables and also to custom vtables, to give users a large amount of data configurations to choose from. It also allows users to create calculated fields to any report.
  • Noetix is easy to administer. Users can be added or removed and grouped by the level of permission. Although, in our case, it validates against Oracle, the level of security is dictated by Noetix.
Darlene Mack | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

Noetix

  • I like the fact that the output is standard, but I would like to be able to move columns around on the output screen, rather than having to go back to the editing screen, move the columns, then rerun the report.
  • Drag and drop of columns would be nice on the edit screen. Currently if you add a column to a report, it automatically goes to the bottom. Relocation of the column has to be done a line at a time. I would prefer to be able to grab the field I want from those available, and drop it into the report where I want it.
  • When adding a filter (or parameter), the available fields automatically come up in alphabetical order, but on the columns screen, they don't. They come up in the order they actually are in the query. That means, when creating custom vtables, to have the fields in alphabetical order, one must put them that way. It would be nice if Noetix put the fields in alphabetical order for the user.
Darlene Mack | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Alternatives Considered

Noetix

I believe Noetix is much easier to use than either Crystal Reports or InfoMaker. When I worked with InfoMaker I used to say it took 5 minutes to get the data and 5 hours (and sometimes days) to make it look good. The same can be true for Crystal Reports. Noetix has a standard format, and most people export to Excel anyway. Who prints reports? So formatting is not all that important.
Darlene Mack | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Pricing Details

Noetix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Noetix
10.0
Zendesk Explore
8.2

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