OpenLab Software Suite vs. Thermo Fisher Watson LIMS

Globally, the system is not very well suited. Lack of appropriate interfaces for instrument detectors is a good example. Watson lims can maintain sample traceability correctly however, it is clearly not designed for high throughput sample analysis. Our laboratory global efficiency significantly decreased upon Watson Lims implementation. New ''Analytical samples'' functionality was now well designed and have a lot of limitations. The Software validation provided and executed by the vendor is weak and showed major execution error also with poor documentation practice. Very disappointing.

Incentivized

• The concept of Master assay and study assay is interesting.
• The security management can not be considered as an innovation but works correctly.

Incentivized

• Watson have a lot of things to improve. The software has a old user interface absolutely not up to the current software standard. The backend is even worst.
• The software has a old user interface absolutely not up to the current software standard. The backend is even worst. The system crash regularly.
• The licensing service do not works properly, half of the time we need to restart the licensing server to provide access to new users.
• The process that needs to be used to allow samples analysis a result reporting is rigid and clearly not enough flexible.
• Multiple excel macro were internally created to cover aspect not supported by the software.
• Interface between Thermo Fisher Watson Lims and Thermo Fisher Q Exactive instrument do not works. Watson Lims cannot interface neither with current version of WinNonLin software. This is a major lack.

Incentivized

Support is not reactive and is slow. Support has difficulty recognizing and admitting software bugs when reported by the client

Incentivized

The only reason to have selected Watson lims software is for its (overestimated!) credibility in the industry.

Incentivized

• The only positive impact is for client facing. Watson lims is well known in the industry and the purchase of this software increase the credibility of our organization.
• The ROI is a disaster. First: The cost of the software is significantly to high, the user licences cost also contribute in the ROI disaster. Second: The implementation of watson lims significantly decrease our laboratory efficiency.

Incentivized