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OpenText Dimensions CM vs. Symantec Control Compliance Suite

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText Dimensions CM

    Score8 out of 10
    N/ADimensions CM is Software Change and Configuration Management for Agile development, developed by Serena Software and now sold by OpenText.N/A

    Symantec Control Compliance Suite

    Score9 out of 10
    N/ASymantec Control Compliance Suite (CCS) delivers the core assessment technologies to enable security and compliance programs, as well as support IT operations in the data center. Control Compliance Suite delivers asset autodiscovery, automates security assessments across procedural, technical, and third-party controls, and calculates and aggregates risk scores according to business-defined threshholds. Customers use this information for operational- and mandate-based reporting, as well…N/A
    Pricing
    OpenText Dimensions CMSymantec Control Compliance Suite
    Editions & Modules
    No answers on this topic
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    Offerings
    Pricing Offerings
    OpenText Dimensions CMSymantec Control Compliance Suite
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
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    User Ratings
    OpenText Dimensions CMSymantec Control Compliance Suite
    Likelihood to Recommend
    9.0
    (1 ratings)
    7.0
    (1 ratings)
    User Testimonials
    OpenText Dimensions CMSymantec Control Compliance Suite
    Likelihood to Recommend
    OpenText
    Serena CM is well suited to highly controlled, audited, and process driven environments. It will allow strict segregation of duties, and change traceability. If implemented correctly it will help you quickly build trusts with your auditors. It is also well suited to environments that require constant branching and merging. Due to the complexity of the product and learning curve for your development and operations team it may be overkill in a small shop with loose rules
    Incentivized
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    Broadcom
    Provides accurate report results in an environment that requires user auditing. The program is appropriate for those that are strong query writers and know what they need.
    Incentivized
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    Pros
    OpenText
    • Code Promotion: Dimensions CM allows supervisors to control changes to code, in that they delegate requests to developers, and act as a gatekeeper prior to promoting to the next environment. This functionality is configurable so you can set up a workflow that best fits the structure and requirements of your own company.
    • Code Repository for changes and versioning: Code can be checked out by item or by synchronizing folders. Code revisions can be compared against other revisions or work files. Item histories show which developers made which modifications, and which supervisor and operations personnel were involved in assigning the request and promoting the code to each environment. Additionally a pedigree will show a stream diagram which graphically displays branches and merges.
    • Deployment: Serena Change Management offers help automating deployment including integrations with SVN and Jenkins. Its newer versions also have a powerful graphical deployment automation tool (Serena Deployment Automation- SDA). It comes with a certain amount of licenses built-in. If you have a many nodes to deploy to there will be separate licensing costs for that.
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    Broadcom
    • Clear field and data selection
    • Customizable queries
    • Efficient response time to commands
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    Cons
    OpenText
    • The only major negative that I have encountered with Serena CM product is that the very power and flexibility of the tool means there is a risk that you will make a mess of things. In other words it gives you plenty of rope to tangle yourself with. I recommend careful, well thought out deployments implementing the built in roles and workflows that can be turned on and configured, using a consistent methodology.
    • My experience with the Serena help desk support has not been impressive. Though reasonably polite and diligent, the technicians were well trained, and often gave bad advise and terrible scripts. On several occasions I had to rewrite scripts they have me; if I had run them as provided they would have caused even more difficulties than the problem I was trying to solve. I speak of the support in the past tense because I conditioned myself not to call them, it was usually just easier to solve nay problems my self. They do have a good account management team though, and for any major issues you can go thru them.
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    Broadcom
    • The interface requires some patience as navigation takes some getting used to
    • Some better report creation wizards would help greately
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    Alternatives Considered
    OpenText
    Serena CM is superior to Microsoft Team Foundation Server (TFS) in overall functionality, but does not have very good native integration with Microsoft. Therefore in a Microsoft centric shop with no audit needs ,TFS would be better. Otherwise I would choose Serena CM
    Incentivized
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    Broadcom
    No answers on this topic
    Return on Investment
    OpenText
    • Serena has facilitated our annual completion of various audit and technology control certifications. These certifications make a huge difference to our company's reputation and bottom line.
    • There has been no negative impact on our company.
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    Broadcom
    • On multiple occasions helped us catch human error
    • Has shown where better risk management policies can be implemented
    • Has increased response times
    Incentivized
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