What users are saying about
8 Ratings
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Score 7.4 out of 100
7 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Magellan BI & Reporting

iHub is a decent enough environment that it serves our needs. We can have unlimited users and it can tie into AD although we do not use that feature currently. It is a decent place to store all of the reports in one location, even though for us it is not visually appealing to the end users.iHub is not a place where you want to create robust/interactive dashboards for end users to drill through and follow a "story".
Josh Schmitz | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Magellan BI & Reporting
5.0
Zendesk Explore
7.9
Pixel Perfect reports
Magellan BI & Reporting
7.0
Zendesk Explore
Customizable dashboards
Magellan BI & Reporting
2.0
Zendesk Explore
8.9
Report Formatting Templates
Magellan BI & Reporting
6.0
Zendesk Explore
7.0

Ad-hoc Reporting

Magellan BI & Reporting
7.7
Zendesk Explore
8.3
Drill-down analysis
Magellan BI & Reporting
6.0
Zendesk Explore
8.6
Formatting capabilities
Magellan BI & Reporting
9.0
Zendesk Explore
7.5
Report sharing and collaboration
Magellan BI & Reporting
8.0
Zendesk Explore
8.1
Integration with R or other statistical packages
Magellan BI & Reporting
Zendesk Explore
9.0

Report Output and Scheduling

Magellan BI & Reporting
8.0
Zendesk Explore
6.4
Publish to Web
Magellan BI & Reporting
10.0
Zendesk Explore
7.2
Publish to PDF
Magellan BI & Reporting
10.0
Zendesk Explore
7.2
Report Delivery Scheduling
Magellan BI & Reporting
6.0
Zendesk Explore
7.0
Delivery to Remote Servers
Magellan BI & Reporting
6.0
Zendesk Explore
Report Versioning
Magellan BI & Reporting
Zendesk Explore
4.0

Data Discovery and Visualization

Magellan BI & Reporting
7.0
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
Magellan BI & Reporting
7.0
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
Magellan BI & Reporting
7.0
Zendesk Explore
10.0

Access Control and Security

Magellan BI & Reporting
8.7
Zendesk Explore
9.3
Multi-User Support (named login)
Magellan BI & Reporting
10.0
Zendesk Explore
10.0
Role-Based Security Model
Magellan BI & Reporting
6.0
Zendesk Explore
9.3
Multiple Access Permission Levels (Create, Read, Delete)
Magellan BI & Reporting
10.0
Zendesk Explore
9.0
Single Sign-On (SSO)
Magellan BI & Reporting
Zendesk Explore
9.0

Application Program Interfaces (APIs) / Embedding

Magellan BI & Reporting
7.0
Zendesk Explore
REST API
Magellan BI & Reporting
7.0
Zendesk Explore
Javascript API
Magellan BI & Reporting
9.0
Zendesk Explore
Java API
Magellan BI & Reporting
7.0
Zendesk Explore
Themeable User Interface (UI)
Magellan BI & Reporting
5.0
Zendesk Explore

Mobile Capabilities

Magellan BI & Reporting
Zendesk Explore
8.0
Dashboard / Report / Visualization Interactivity on Mobile
Magellan BI & Reporting
Zendesk Explore
8.0

Pros

Magellan BI & Reporting

  • It is fairly easy to set the sharing rules for a report/dashboard.
  • They have a decent amount of time frame options for setting a schedule to generate a report.
  • The support is mostly helpful and timely if you have an issue.
Josh Schmitz | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

Magellan BI & Reporting

  • Setting up a "dashboard" is extremely lacking in functionality. The different chart widgets you place on the page do not interact with each other. When you select an item from one do not expect it to highlight or filter another.
  • The speed and stability are not great, but maybe that is just our environment not being up to snuff...even though we are above the "recommended" settings.
  • The main GUI for a user is TERRIBLE. You log into a File Tree format where you have to navigate folders to reach the correct dashboard. There are ways around this, but it would either require an expensive payment to the Professional Services team to revamp to UI or another option they gave us was to create the "Default Dashboard" and provide that link to users and in that Dashboard, you use a new tab to include the navigation back to the main screen so that at least on the initial load the user is taken to a friendly looking dashboard instead of a file tree.
Josh Schmitz | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Alternatives Considered

Magellan BI & Reporting

Our instance of iHub does not stack up against the other larger BI tools out today. It is a good place to store reports in a central location that allows users to run very specific reports on demand, but it is not a place I would want to store all of my "dashboards". As far as holding individual reports that are specific to an individual need, it is a great tool. If you want to create a report that will be used as a Template for a Form or a Label, iHub is a good choice to store and schedule the report or call it via API to generate it and return it to your calling app.
Josh Schmitz | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Screenshots

Pricing Details

Magellan BI & Reporting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Magellan BI & Reporting
5.0
Zendesk Explore
8.1

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