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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText Silk Central

    Score7 out of 10
    N/AFormerly from Micro Focus and earliler from Borland, unified test management with OpenText™ Silk Central drives reuse and efficiency. It gives users the visibility to control application readiness.N/A

    Tricentis qTest

    Score8.9 out of 10
    N/ATricentis qTest (formerly QASymphony) provides enterprise-level agile testing tools giving businesses visibility and control needed to ensure application quality in fast-paced development environments. Tricentis and QASymphony merged in summer 2018.

    $1,200

    per year per user

    Pricing
    OpenText Silk CentralTricentis qTest
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    OpenText Silk CentralTricentis qTest
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    OpenText Silk CentralTricentis qTest
    Considered Both Products
    OpenText
    No answer on this topic
    Tricentis
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    78%
    Would buy again
    31 Answers
    Delivers good value for the price
    No answers on this topic
    84%
    Delivers good value for the price
    26 Answers
    Happy with the feature set
    No answers on this topic
    93%
    Happy with the feature set
    37 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    78%
    Lived up to sales and marketing promises
    18 Answers
    Implementation went as expected
    No answers on this topic
    90%
    Implementation went as expected
    27 Answers
    Features
    OpenText Silk CentralTricentis qTest
    Test Management
    Comparison of Test Management features of OpenText Silk Central and Tricentis qTest
    Feature
    OpenText Silk Central
    8.0
    1 Ratings
    1% below category average
    Tricentis qTest
    8.3
    39 Ratings
    3% above category average
    Centralized test management10.01 Ratings8.738 Ratings
    Manage test hosts and schedules7.01 Ratings7.533 Ratings
    Map tests to user stories9.01 Ratings7.68 Ratings
    Test execution reporting6.01 Ratings9.538 Ratings
    Defect management00 Ratings8.033 Ratings
    User Ratings
    OpenText Silk CentralTricentis qTest
    Likelihood to Recommend
    7.0
    (1 ratings)
    9.3
    (41 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    7.7
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    1.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    OpenText Silk CentralTricentis qTest
    Likelihood to Recommend
    OpenText
    We didn't just select Borland Silk Central randomly. In the selection process, we actually evaluated in total 26 available test management tools in the market. We sent surveys to all potential users in the department to collect their wish list of our next management tool, converted them to a criteria list, and used that list to evaluate all 26 tools. We reduced the possible candidate tools to five and organized a small committee to pick the final three. Top management then checked their price tags and selected Borland Silk Central. Based on this evaluation process, I would say Borland Silk Central is suitable to an organization which has no more than 60 testers; needs both manual tests and automated tests; needs on-line support; needs a low learning curve and has a limited budget. My personal view is that this tool reaches the balance points among ease-of-use, budget and support.
    Incentivized
    Read full review
    Tricentis
    Tricentis qTest integrates seamlessly with Jira, making it ideal for teams that manage user stories and defects in Jira while keeping test cases and execution in qTest. When paired with automation tools like tosca, Selenium, or WebdriverIO, qTest is excellent for aggregating both manual and automated test results in one place.
    Incentivized
    Read full review
    Pros
    OpenText
    • Borland Silk Central is good for the users to associate test requirements, test cases, execution plans and test reports together. Each asset (test case, requirement, etc...) provides links for the users to jump to other assets in a click, and the users can jump back and forth between two assets.
    • Borland Silk Central is also good in test automation. Although Micro Focus does provide a client tool for test automation, the users don't really need it to automate the tests. In our case, we are using Python to automate the tests and use a batch file to launch tests, and in Borland Silk Central we just call that batch file from server side. The test result is automatically fed back to Silk server.
    • Micro Focus also publishes the schema of the database behind Borland Silk Central, so it is very easy to extend its function beyond its original design. Moreover, because its schema is published, we can easily retrieve and process its data for business intelligence purpose.
    Incentivized
    Read full review
    Tricentis
    • Tricentis qTest helps regression while we get any production incident as we can directly check the test cases from Tricentis qTest which make sure whether it is missed or not.
    • We can add missing scenarios in our existing test cases which makes the test case maintenance quite simpler and QA can make sure that missing scenarios will be covered in future and not missed while functional testing.
    • Tricentis qTest is user friendly as new users can be onboarded in quick time. Which saves the time and effort of the organization level.
    Incentivized
    Read full review
    Cons
    OpenText
    • On the other hand, the plugins of Borland Silk Central with third-party tools are programmed poorly. In our case, the plugins for JIRA have a lot of limitations and were almost unusable in our test environment. (They did improve the plugins a little bit later, however.)
    • The tech support people are located in UK, so frequently it is difficult to get a hold of these guys due to different time zones. Also, most of them obviously don't have enough experience and sometimes drove us nuts in emergency situations.
    • The last thing I feel is that Micro Focus possibly doesn't provide enough manpower to maintain Borland Silk Central. There are tons of feature requests for Borland Silk Central pending there. Although they have frequent hot fixes every few months, they don't digest these requests quick enough.
    Incentivized
    Read full review
    Tricentis
    • In requirements , we can't add multiple test cases at once, or search multiple cases at once, need to do one by one. Here actually qtest needs to improve.
    • Linking cloud hosted qtest and on-premise TOSCA is very difficult especially when you are working with client system with security wall. It requires tunnelling software which is not recommended.
    Incentivized
    Read full review
    Likelihood to Renew
    OpenText
    No answers on this topic
    Tricentis
    This has been a core QA management tool for our organization and integrates well with our other SDLC platforms (Azure DevOps/Jira/Katalon).
    Incentivized
    Read full review
    Usability
    OpenText
    No answers on this topic
    Tricentis
    It successfully balances deep enterprise functionality with a clean and modern interface. One of its strongest points is the intuitive, folder based navigation, which makes organizing test case and cycles feel natural. Learning curve is relatively shallow for the new team members to become productive without extensive onboarding. Also the deep integration with JIRA is a significant boost to its usability.
    Incentivized
    Read full review
    Support Rating
    OpenText
    No answers on this topic
    Tricentis
    The actual answer is 0. I have never experienced worse support, whether personal or professional
    Incentivized
    Read full review
    Implementation Rating
    OpenText
    No answers on this topic
    Tricentis
    Again, supporting documentation could have been a lot better
    Incentivized
    Read full review
    Alternatives Considered
    OpenText
    We had evaluated, for example:
    • IBM Collaborate Suite - it is way too complicated and the learning curve is too high.
    • HP Quality Center - it is OK but a little bit expensive.
    • TestLink, Squash TM and other open source tools: The capabilities of open source tools just can't compare to commercial tools. Although we can modify the source code to improve the tool, we are just test engineers, not developers.
    • Zephyr: Our testers simply didn't like its UI - too weird.
    Incentivized
    Read full review
    Tricentis
    All of them offer formidable solutions in the test management realm, but each one caters to different niche and need. qTest distinguishes itself with its deep integration capabilities, especially with Agile and DevOps tools, enabling streamlined CI/CD process. Its modern, user-centric interface contrasts with ALM's more dated appearance and complex setup. While TestRail provides a clean user experience and caters to a broad spectrum of business, qTest's scalability, from SMBs to large enterprises, stands out. PractiTest's cloud-based solution is geared towards mid-sized companies, but qTest's flexibility, advanced analytics, and robust reporting grant teams actionable insights. qTest' approach to a more holistic test management closely aligning with modern software development practices
    Incentivized
    Read full review
    Return on Investment
    OpenText
    • Borland Silk Central provides a centralized test platform for multiple test departments in the company, so now all of the departments know what each of them is doing. In turn, all departments can coordinate with each other to reduce the duplicated test items and increase the overall test efficiency.
    • Also, Borland Silk Central enables the users to publish the test procedure (steps) of each test case so all the users can know how each test case is performed. It is not like what we had before, the test procedures resided in difference place from Excel to Google drive or some other weird locations.
    • Also, because all departments are using Borland Silk Central, all testers of the departments have better communication regarding testing methods. In the past, the department used different test management tools and it was hard for the testers to understand each other's testing methods.
    • Finally, because all departments share BorlandSilk Central, they also share the same set of reports published to Atlassian Confluence, so now they use the same set of reports to evaluate the test progress.
    Incentivized
    Read full review
    Tricentis
    • Integrating qTest in our workflow helped us in 52% reduction in test authoring effort
    • Overall project management and the time calculation for the quality checking of each project can be managed good in qTest
    • It provides full tracability of a single project from the requirements to the defects raised it helps our team a lot
    Read full review
    ScreenShots

    Tricentis qTest Screenshots

    Screenshot of Customizable analytics and reports can be shared across the organization - additional read license requiredScreenshot of Centrally manage automated testing and environments, as well as schedule and or kickoff automated testing with any open source or proprietary toolScreenshot of qTest allows for true test case sharing across teams and projects to help standardize and scale knowledge and best practicesScreenshot of qTest integrates in real-time with Jira for full traceability to requirements during Agile test and developmentScreenshot of Build custom, event-driven workflows with any third-party solution, including ChatOps tools like Slack and Microsoft Teams, to streamline testing and drive collaborationScreenshot of Tricentis qTest comes with over 60 out-of-the-box metrics, with drag-and-drop capabilities to build custom dashboards