Orderhive (discontinued) vs. Sage Inventory Advisor

Setting up was covered by a dedicated account rep. It was a smooth and relatively easy process. Problems started a year in when I lost my dedicated account rep. Customer service would refer to the instructions when a question was asked. Sadly they didn't understand the question most of the time.

As we are selling products in multiple countries, we need multiple warehouses. Many apps out there is very much limited to one warehouse per account, but here we can track multi-warehouses so its really suited for our company and future scalability. It gives us clear advantage on forecasting, we can now prepare well for stockouts, and safety stock levels, it reduce cost for us from overstocking, thus giving us real ROI

Incentivized

• Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
• There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
• This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

• It gives us detailed metrics of product sales performance
• It gives us graph of sales forecast too
• It provides table with multiple customizable columns to activate for us to see important details
• It also gives a lot of filter options for us to be able to see priority items for attention
• It helped us create weekly and monthly reports that give us chance to plan ahead

Incentivized

• shipping, I would like to be able to handle returns more easily.
• I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.

• It still has some room for improvement, there's no option for custom formula
• We cannot also create a product barcode within the webapp
• Although PO label is possible, its just CSS and HTML, which is not friendly for team mates who usually manage it

Incentivized

Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.

Although it helped us to reduce cost, and help our company to save time and money in making sure we are monitoring all of our products, avoid overstocking and avoiding stockouts, just like other apps out there, there is some room for improvements for the app - first, its too expensive for small teams, second, there are times some glitch in SKUs that are on both warehouses, it has less flexibility in custom reports, and customized barcode creation

Incentivized

The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.

Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months. But I'm done with this company

We used Prediko before for few months to a year, and its visual is stunning, but its a startup company by that time and the development is slow. The integration is also barely limited at that time. Although in terms of prediction - its cheap alternative is already great for accurate forecasting of stockouts, how many and how much to order for replenishment, colorful warnings and notifications and simple reports. Its more cheaper than Sage Inventory Advisor, but we still chosen Sage Inventory Advisor because of how many functions Sage Inventory Advisor could offer, namely customizable reports, multi-warehouse options (not possible on Prediko) and easy integration to our apps for warehouses.

Incentivized

• There has been a negative ROI in this case. Not only have we paid a deposit toward the customisation of our orderhive implementation, there has also been a massive sunk cost of approximately 18 months of my time and effort.

• It reduced our warehouse storage cost as we can now plan ahead more accurately only buying what is needed
• It helps us save time in organizing our datasets, thus our time is now revolving more on product sourcing rather than too much time in forecasting
• We can now have a 3D view of our historical records and future scales, thus we can now more atleast near accurately predict future sales giving us data driven decision making easier

Incentivized