Almabase vs. PeopleGrove

Smaller fundraising shops that use RE NXT are definitely well suited to use Almabase. I know there are other connections they offer but I am not able to speak to them. Almabase customer support is very easy to work with and they are quick to respond. They also listen closely and make quick improvements based on requests, when possible.

Peoplegrove works incredibly well for our students in the College of Liberal Arts and some Caspersen Graduate School programs (Master in Finance, Data Analytics). It does not function as well for our Theological School students.

Incentivized

• Innovation. PeopleGrove regularly works on the platform to provide the best possible experience, tools, and opportunities for the end user and to make administration of the platform as seamless as possible for the administrators of the platform within Drew.
• Responsiveness. When a support ticket is submitted, PG generally responds within less than a day. That said, support tickets are rarely necessary because PG has so much online guidance available for administrators.
• Customer Service. PG has an amazing support team for each customer. We have been very happy with the support we receive from our contacts within PeopleGrove.

Incentivized

• There is a feature within groups where an admin of a group can add a resource, but cannot pin the resource. Only the hub admin can go in to pin the resource. It would be preferable to allow group admins to perform that function.

Incentivized

It is set up logically for the most part and is intuitive to those using it to track attendees (super easy check-in kiosk process), map and process gifts, and create and track registrants for events. There are easy ways to stay in contact with registrants regardless if they have a full record in the parent system.

We actually evaluated several companies when selecting the platform in 2017 but most of the other businesses no longer exist. We selected PeopleGrove over Graduway because at the time Graduway appeared cluttered while PeopleGrove was then and has remained "clean."

Incentivized

• Approzimately 1/3 of our students across the CLA and Graduate School are on the platform to use it to explore the alumni network.
• The platform has features that ease staff burden; gone are the days of manual matching of students and alums. Students can access alums directly -- and when a program is implemented, matching can be done automatically after just noting a few parameters. And reminderr to meet are automatic!

Incentivized