Pepper Cloud

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Pepper Cloud	Score 9.0 out of 10	Mid-Size Companies (51-1,000 employees)	Pepper Cloud CRM is a cloud-based customer relationship management software solution for SMBs that use WhatsApp, that when integrated adds lead management capabilities, scheduled messaging, and other outreach features.	N/A

Pricing

Pepper Cloud

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Pepper Cloud
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

Required

Additional Details

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More Pricing Information

Community Pulse
	Pepper Cloud
Considered Both Products	Pepper Cloud Anshul Jain Content Manager Chose Pepper Cloud Their unique capabilities includes omnichannel CRM at reasonable prices. Incentivized Helpful?

Features

Pepper Cloud

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Pepper Cloud 9.2 Ratings 16% above category average
Customer data management / contact management	10.00 Ratings
Workflow management	9.00 Ratings
Territory management	9.00 Ratings
Opportunity management	9.00 Ratings
Integration with email client (e.g., Outlook or Gmail)	8.00 Ratings
Contract management	9.00 Ratings
Quote & order management	9.00 Ratings
Interaction tracking	10.00 Ratings
Channel / partner relationship management	10.00 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Pepper Cloud 9.5 Ratings 21% above category average
Case management	9.00 Ratings
Call center management	10.00 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Pepper Cloud 8.5 Ratings 9% above category average
Lead management	10.00 Ratings
Email marketing	7.00 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Pepper Cloud 8.7 Ratings 12% above category average
Task management	10.00 Ratings
Billing and invoicing management	8.00 Ratings
Reporting	8.00 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Pepper Cloud 8.7 Ratings 13% above category average
Forecasting	9.00 Ratings
Pipeline visualization	9.00 Ratings
Customizable reports	8.00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Pepper Cloud 9.7 Ratings 23% above category average
Custom fields	10.00 Ratings
Custom objects	9.00 Ratings
API for custom integration	10.00 Ratings

Security

Comparison of Security features of Product A and Product B
	Pepper Cloud 8.5 Ratings 1% above category average
Single sign-on capability	9.00 Ratings
Role-based user permissions	8.00 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Pepper Cloud 9.5 Ratings 23% above category average
Marketing automation	10.00 Ratings
Compensation management	9.00 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Pepper Cloud 10.0 Ratings 27% above category average
Mobile access	10.00 Ratings

Best Alternatives
	Pepper Cloud
Small Businesses	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.3 out of 10
Enterprises	Creatio Score 9.3 out of 10
All Alternatives	View all alternatives

User Ratings
	Pepper Cloud
Likelihood to Recommend	9.0 (0 ratings)
Usability	10.0 (0 ratings)
Support Rating	10.0 (0 ratings)
Ease of integration	10.0 (0 ratings)

User Testimonials
	Pepper Cloud
Likelihood to Recommend	I use to interact with many clients on a daily basis on different platforms like WhatsApp, facebook, gmail, Outlook, etc. In that term Pepper Cloud helped me alot as I dont need to keep eyes on different platforms now. I can manage everything from CRM dashboard itself. Also it's mobile app make it more convenient to use Anshul Jain Content Manager Read full review
Pros	I particularly liked it's WhatsApp and other message channel integrations. It's makes it easy to handle conversations from single platform. It's AI powered features like chatbot, task automation, etc very handy tools. Multiple easy customization options Works well with other programs seamlessly. Also, it should open API. Provide 24*7 support. Anshul Jain Content Manager Read full review
Cons	Data and file storage is low Limited email templates The UI/Ux of reporting feature is bit old dated Anshul Jain Content Manager Read full review
Usability	Because it made me day to day work easy. I don't need to look after multiple apps to keep track of client's requirements. Everything can we handled from its dashboard only. Anshul Jain Content Manager Read full review
Support Rating	The provide 24*7 support on multiple channels like email, phone, WhatsApp, etc. Anshul Jain Content Manager Read full review
Alternatives Considered	Their unique capabilities includes omnichannel CRM at reasonable prices. Anshul Jain Content Manager Read full review
Return on Investment	Being a social CRM, it provided a unified platfrom for managing multiple conversations at place. It's integration capabilities makes it good option Helped us to provide omnichannel support to our clients. We can now provide support to our clients via voice/video calls, email, social media, whatsapp, etc. Anshul Jain Content Manager Read full review
ScreenShots	Pepper Cloud Screenshots