Must have AI powered CRM with WhatsApp integration
January 28, 2025

Must have AI powered CRM with WhatsApp integration

Anshul Jain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pepper Cloud

I liked Pepper Cloud CRM because of its WhatsApp and AI integrations. It provides an unified solution for all your conversational sales and marketing needs. But, it supports limited number of email templates. I feel they should add few more templates. Overall it's easy to use, affordable solution. Must recommend.

Pros

  • I particularly liked it's WhatsApp and other message channel integrations. It's makes it easy to handle conversations from single platform.
  • It's AI powered features like chatbot, task automation, etc very handy tools.
  • Multiple easy customization options
  • Works well with other programs seamlessly. Also, it should open API.
  • Provide 24*7 support.

Cons

  • Data and file storage is low
  • Limited email templates
  • The UI/Ux of reporting feature is bit old dated
  • Being a social CRM, it provided a unified platfrom for managing multiple conversations at place.
  • It's integration capabilities makes it good option
  • Helped us to provide omnichannel support to our clients. We can now provide support to our clients via voice/video calls, email, social media, whatsapp, etc.
Because it made me day to day work easy. I don't need to look after multiple apps to keep track of client's requirements. Everything can we handled from its dashboard only.
Their unique capabilities includes omnichannel CRM at reasonable prices.

Do you think Pepper Cloud delivers good value for the price?

Yes

Are you happy with Pepper Cloud's feature set?

Yes

Did Pepper Cloud live up to sales and marketing promises?

Yes

Did implementation of Pepper Cloud go as expected?

Yes

Would you buy Pepper Cloud again?

Yes

I use to interact with many clients on a daily basis on different platforms like WhatsApp, facebook, gmail, Outlook, etc. In that term Pepper Cloud helped me alot as I dont need to keep eyes on different platforms now. I can manage everything from CRM dashboard itself. Also it's mobile app make it more convenient to use.

Pepper Cloud Feature Ratings

9.2
Customer data management / contact management
10
Workflow management
9
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
9
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
10
9.5
Case management
9
Call center management
10
8.5
Lead management
10
Email marketing
7
8.7
Task management
10
Billing and invoicing management
8
Reporting
8
8.7
Forecasting
9
Pipeline visualization
9
Customizable reports
8
9.7
Custom fields
10
Custom objects
9
API for custom integration
10
8.5
Role-based user permissions
8
Single sign-on capability
9
10.0
Social data
10
Social engagement
10
9.5
Marketing automation
10
Compensation management
9
10.0
Mobile access
10

Pepper Cloud Support

The provide 24*7 support on multiple channels like email, phone, WhatsApp, etc.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
None
No. Not needed

Integrating Pepper Cloud

It supports open API. So, they can integrate any tool of our requirements.
  • WhatsApp
  • Facebook
  • Gmail
  • Krispcall
  • Outlook
  • Zoom
  • API (e.g. SOAP or REST)
If the third party app integration is not there, you can simply ask Pepper Cloud team to get it integrated.

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