TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Piano Activation

    Score8.5 out of 10
    N/APiano Composer, from Piano Software in New York, allows users to design, test, deploy, and manage audience experiences based on scenarios, rules, triggers, and conditions, all without IT. It presents out of the box loyalty and engagement solutions, and allows users to engage customer segments on the content they find most interesting and valuable - based on page attributes, metadata, or URL conditions.N/A

    UXPressia

    Score8.4 out of 10
    N/AUXPressia, from the company in San Mateo, is a customer experience platform for improving CX assets and processes from ideation to delivery, to foster CX and digital transformation.

    $16

    per month

    Pricing
    Piano ActivationUXPressia
    Editions & Modules
    No answers on this topic
    Starter
    $16
    per user, per month
    Pro
    $36
    per user, per month
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    Piano ActivationUXPressia
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discounts available for annual pricing.
    More Pricing Information
    Best Alternatives
    Piano ActivationUXPressia
    Small Businesses
    Microsoft Dynamics 365 Marketing
    Score8.7 out of 10
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    Medium-sized Companies
    Microsoft Dynamics 365 Marketing
    Score8.7 out of 10
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    Score8.7 out of 10
    Enterprises
    Microsoft Dynamics 365 Marketing
    Score8.7 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Piano ActivationUXPressia
    Likelihood to Recommend
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Piano ActivationUXPressia
    Likelihood to Recommend
    Piano Software
    Piano Composer is well suited to news publishers in particular currently, but in theory this tool could be used by any organisation that relies on a paywall or advertising to generate revenue. Their increasingly powerful segmentation tool would also be very useful to many companies, as you can target particular users very easily or rely on their algorithms to do it for you and learn to optimise over time. I also think that if you have a sales pipeline/funnel that you want to nurture users through, Piano Composer can help you to do that.
    Incentivized
    Read full review
    UXPressia
    I only use UXPressia for my journey maps, personas, and empathy maps. I have been using this tool for years and I see no reason to go elsewhere.
    Incentivized
    Read full review
    Pros
    Piano Software
    • Very easy to use interface
    • Powerful algorithms to improve targeting
    • Great engagement with clients about improvements and future roadmaps
    Incentivized
    Read full review
    UXPressia
    • The finished product is visually pleasing
    • It is simple to export and combine journey maps, personas, and empathy maps into PDFs
    • There is a large number of stock photos to choose from when creating personas
    Incentivized
    Read full review
    Cons
    Piano Software
    • Acquires companies often and integration of these sometimes cause bugs and outages
    • Can be slow to load sometimes
    • Any custom work you need done by their developers takes far too long
    Incentivized
    Read full review
    UXPressia
    • The only issue I sometimes face is that they are in a different time zone, so personalized replies sometimes take longer; however, they do have very helpful articles that usually answer my questions without having to direct me to someone
    Incentivized
    Read full review
    Alternatives Considered
    Piano Software
    Optimizely is a great platform for A/B testing with multiple variants and across a range of devices, browsers etc. What makes Piano Composer different is that you can add tests within your flows - specifying exactly where and why you want things to happen, whilst still building the rest of your experiences around this. The other huge benefit to Piano Composer is that it contains their Customer Segmentation engine and processing this data with their proprietary algorithms, so it is taking everything it knows about your users and including this in the segmentation process, which I think it much more powerful.
    Incentivized
    Read full review
    UXPressia
    UXPressia delivers a very visually appealing product and I like that we can brand our work. Everything we have created looks professional, it's easy to read and understand, and we're proud to pass it around the office.
    Incentivized
    Read full review
    Return on Investment
    Piano Software
    • Increased digital subscriptions substantially
    • Enables quick and easy testing, which saves lots of time
    • Is quite expensive as a tool overall, so you need to balance the benefits to the number of users you have
    Incentivized
    Read full review
    UXPressia
    • We have been able to make significant positive changes to the way we do business after creating and visualizing our customer personas
    Incentivized
    Read full review
    ScreenShots