ProSoft Solutions vs. Softchoice

It is very well suited for minimal human interaction while gathering requirements as certain fields are pre-populated while capturing the requirements. There is an easy import feature to add requirements to the system. Training for the users isn't a complicated process. Integration with other collaboration tools needs to be made more easier and robust like that with Sales Force or Slack or Microsoft Teams.

Incentivized

Softchoice is my go-to reseller for all things related to licensing. They have skilled resources available for many complicated enterprise licensing needs.

Incentivized

• requirement gathering - automated way of capturing similar requirements
• training of newly onboarded members
• support for quick account setup
• product configuration

Incentivized

• Requirements gathering.
• Pre-sales support.
• Licensing experts.

Incentivized

• Prosoft solution needs to add pictorial representation for workflows
• There needs to be the view of time estimates within which requirements can be attained to make them truly SMART goals
• for support and training, there needs to be a place where the details of the point of contact can be highlighted for quick connections and resolutions

Incentivized

• They do not always have staff deployment resources, and sometimes use contractors.

Incentivized

Prosoft Solutions is a good tool but just for ease of integration, we do have some teams in our organization using ServiceNow tools as well. Within our team, as we wanted to attain faster training and customer support, we have gone with Prosoft.

Incentivized