QEval vs. Scorebuddy

QEval

Scorebuddy

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
QEval	N/A	N/A	QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is a Call Center Call Monitoring Software designed to play a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer…	N/A
Scorebuddy	Score8.5 out of 10	N/A	Scorebuddy is a call center quality monitoring software offering from the Irish company of the same name.	N/A

Pricing

QEval

Scorebuddy

No answers on this topic

No answers on this topic

Pricing Offerings
QEval	Scorebuddy
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

$30 per user

No setup fee

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Best Alternatives
	QEval	Scorebuddy
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	Playvox Score6.7 out of 10	Playvox Score6.7 out of 10
Enterprises	Calabrio WFM Score8.1 out of 10	Calabrio WFM Score8.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	QEval	Scorebuddy
Likelihood to Recommend	- (0 ratings)	9.0 (2 ratings)
Usability	- (0 ratings)	8.5 (2 ratings)

User Testimonials
	QEval	Scorebuddy
Likelihood to Recommend	Etech Global Services No answers on this topic	Scorebuddy Scorebuddy is great in helping standardize score management for operations teams and in assisting operations agents in viewing/managing and challenging their scores. It's strengths lie in the areas of clean UI, great reporting features, a good home page where multiple things are summarized in the right places and an overall balanced scorecard management system Incentivized Verified User Read full review
Cons	Etech Global Services No answers on this topic	Scorebuddy In Scorebuddy you cant create Balance Scored card to measure the aggregate performance of Agent example I can only measure the defect % but if I want to measure other operational metrics and calculate agreement balanced score card that is not possible I feel the UI is quite old needs improvemet there They dont have live a chat support to address the question immediately but they provide customer success support for which you will have to wait Incentivized Govindraj Shetty Head of Customer Experience & Websales Read full review
Usability	Etech Global Services No answers on this topic	Scorebuddy In most areas that matter for any operations team, Scorebuddy excels in enabling both the frontline agents and the management team with the right set of tools in a single place that help in managing scorecards (for managers and QA) and scores (For the agents) without much hassle, which perfectly summarizes the experience for me and my team so far. Incentivized Verified User Read full review
Alternatives Considered	Etech Global Services No answers on this topic	Scorebuddy I have only Scorebuddy so no idea how others work Incentivized Govindraj Shetty Head of Customer Experience & Websales Read full review
ScreenShots	QEval Screenshots	Scorebuddy Screenshots