SAP NetWeaver BPM vs. Web Manuals

It is well suited when we need to integrate business processes with SAP ERP and SAP CRM - the solution can be integrated with business rules/procedures defined in SAP ERP/CRM and NetWeaver can be used to monitor the rules and flag off exceptions. When there are multiple workflows running, it tends to slow down running of these processes. Also, it entirely depends on SAP portal for it to run efficiently.

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Formating, linking, compliance, and customized distribution. It is easy to navigate and review changes. Hospitality Management, Airlines crews, individual management systems, etc. Standardization of documents; compliance checklists easily available. If you are limited on office/ management staff and/or do not have a single base for your flight crews, Web Manuals would be the tool for you.

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• Virtual paper trail. Iterations of process and current documentation are all stored as "artifacts", leaving a great trail.
• Configuration of users. BPM somewhat magically determines which users will be impacted and automates rules.
• A pro (that is also a con) is the design interface. If you know what you are doing, it is incredibly powerful and malleable.

• Employee attendance tracking for small unit departments
• Work place instruction
• Having controlled documents with links between other such docs

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• Live readings would be nice.
• Easier to maneuver
• Work with all systems with the press of one keystroke

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• Certain automated modules require validation by the user when they update themselves, it would be better if this is automated.
• Publishing a manual as PDF can take several minutes to process, this processing time could be improved.
• Possible compatibility issues with new IOS versions

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As a big fan of SAP in general, the BPM solution fits right in with all the other things SAP does well, and does it with incredible efficiency

We have our own tech support for systems, I would say they probably could use more training on it, I don't really think it's anything regarding the SAP system, but more the knowledge they have on the system itself. It seems to take longer for them to fix any issues we may come across.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I found the initial setup of NetWeaver is much simpler than other products especially in an SAP environment where we have SAP ERP/HRM/CRM as it can be well integrated with other SAP products. The only drawback is the need/dependency on SAP Portal. It is better suited in an environment where SAP ERP is running.

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• Helped us harness integrated benefit from having SAP ERP/CRM by leveraging NetWeaver to define business processes/rules and monitor exceptions
• Did not have any negative experience except for the fact that at times when multiple rules run, it can be somewhat slow

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• Saved Time and save cost of using different software to manage individual tasks
• Documents links are easy to access, no KT sessions every time and productivity increased
• No particular hiring is required, easy to use and implement

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info