We use it for checking stock, checking pricing and keeping inventory updated. It is used throughout the entire organization to my knowledge. It solves a lot of problems because, without it, we would have no way of helping our consumers or customers. We would never know how much product we have in stock.
- Up to date
- Live readings would be nice.
- Easier to maneuver
- Work with all systems with the press of one keystroke
I think it's definitely suited for a manufacturing and call center type of business because it allows all entities to work together and not have to go through so many different systems, if only there was a live count for inventory. I really can't think of a scenario where it is less suited.
We have our own tech support for systems, I would say they probably could use more training on it, I don't really think it's anything regarding the SAP system, but more the knowledge they have on the system itself. It seems to take longer for them to fix any issues we may come across.