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Likelihood to Recommend

SD-WAN Concierge

The underlying product (Velocloud) is not the issue, Windstream is. Anything this company touches turns to crap.
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Pros

  • Failover is easy, no single point of failure, provided you have the bandwidth.
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Cons

  • While the product may work decently once implemented, Windstream is a constant roadblock.
  • Trouble issues need to be escalated before people will bother to work on them.
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Return on Investment

  • One outage on our main site cost over 500K in lost revenue for a day, Windstream was unapologetic for failing to set a QOS policy right during cutover.
  • We needed to get a building re-wired to get the install at one location going. Windstream said, let us quote it... It took them 2 months to get us a quote that was 4x higher than a local provider. Thankfully, this didn't impact the deployment schedule.
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Pricing Details

SD-WAN Concierge

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details