Run Away - Far Far Away
September 07, 2018

Run Away - Far Far Away

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SD-WAN Concierge

The product was purchased but not implemented before my arrival. It's being used for one division of our multi-company umbrella.
  • Failover is easy, no single point of failure, provided you have the bandwidth.
  • While the product may work decently once implemented, Windstream is a constant roadblock.
  • Trouble issues need to be escalated before people will bother to work on them.
  • One outage on our main site cost over 500K in lost revenue for a day, Windstream was unapologetic for failing to set a QOS policy right during cutover.
  • We needed to get a building re-wired to get the install at one location going. Windstream said, let us quote it... It took them 2 months to get us a quote that was 4x higher than a local provider. Thankfully, this didn't impact the deployment schedule.
The underlying product (Velocloud) is not the issue, Windstream is. Anything this company touches turns to crap.