TrustRadius

Service Fusion

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Service Fusion
Score 8.1 out of 10
N/A
Service Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.
$99
per month
Pricing
Service Fusion
Editions & Modules
Starter
$99.00
per month
Plus
$199.00
per month
Pro
$349.00
per month
Offerings
Pricing Offerings
Service Fusion
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Service Fusion
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Service Fusion
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Method:CRM
Method:CRM
Score 9.4 out of 10
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User Ratings
Service Fusion
Likelihood to Recommend
9.0
(1 ratings)
User Testimonials
Service Fusion
Likelihood to Recommend
Service Fusion
Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!
BW
Braden Woods
Director of Business Development and Marketing
Read full review
Pros
Service Fusion
  • GPS Integration for routing agents/technicians to job sites.
  • Reporting, especially post-ticket completion.
  • Customer Management - containing all pertinent files and information for a given customer.
BW
Braden Woods
Director of Business Development and Marketing
Read full review
Cons
Service Fusion
  • Integrations with 3rd Party Applications - especially CRM.
  • Access permissions are complicated and somewhat unnecessary.
BW
Braden Woods
Director of Business Development and Marketing
Read full review
Return on Investment
Service Fusion
  • Postive ROI.
  • Streamlined scheduling process for field service calls.
  • Reporting has generated a traceable trail for long-term customers, to help better serve their needs.
BW
Braden Woods
Director of Business Development and Marketing
Read full review
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