What users are saying about
1 Rating
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Score 8 out of 100
3 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Support.com Guided Path

It is well suited for consumers with small business[es], but in my view not suitable for large businesses.
Anonymous | TrustRadius Reviewer

TourMyApp

Easy integration, well suited for all kind of businesses and helpful customer support is available. User can create an interactive scenario for web based applications and [it] is well suit[ed] for users to get more help in using software and web based applications. It's a great platform. Will definitely recommend.
Anonymous | TrustRadius Reviewer

Pros

Support.com Guided Path

  • Helped in customer and technical support with massive home based team.
  • Optimized home sourcing and industry leading solutions.
  • Helped a lot in Education and Healthcare.
Anonymous | TrustRadius Reviewer

TourMyApp

  • You can create content easily.
  • Simple onboarding solution readily available.
  • In app training and support available.
Anonymous | TrustRadius Reviewer

Cons

Support.com Guided Path

  • Need more value with products.
  • Need more value with warranty.
  • Cloud platform needs improvement.
Anonymous | TrustRadius Reviewer

TourMyApp

  • Building out time needs improvement.
  • Difficulty in navigating and finding products.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Support.com Guided Path

No alternative utilized
Anonymous | TrustRadius Reviewer

TourMyApp

No other products used.
Anonymous | TrustRadius Reviewer

Return on Investment

Support.com Guided Path

  • No specific resources required.
  • Less team because of home based services.
  • User friendly.
Anonymous | TrustRadius Reviewer

TourMyApp

  • Less team required.
  • User friendly.
  • Easy integration.
Anonymous | TrustRadius Reviewer

Pricing Details

Support.com Guided Path

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TourMyApp

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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