TrustRadius

Support.com Guided Path vs. TourMyApp

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Support.com Guided Path
Score 8.0 out of 10
N/A
Support.com headquartered in Sunnyvale offers Guided Path, the company's customer self-help and guided assistance platform for mobile and desktop apps.N/A
TourMyApp
Score 9.3 out of 10
N/A
TourMyApp allows users to create in-application tutorials to guide the users of their web application. It includes guided tours for onboarding new users, the ability to highlight certain features in the app, show a demo, or substitute for documentation. It also provides usage metrics on how users interact with the tours. Coding is not required to create or edit tours--the Tour Builder has a GUI interface.N/A
Pricing
Support.com Guided PathTourMyApp
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Support.com Guided PathTourMyApp
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Support.com Guided PathTourMyApp
Best Alternatives
Support.com Guided PathTourMyApp
Small Businesses
ChurnZero
ChurnZero
Score 8.1 out of 10
ChurnZero
ChurnZero
Score 8.1 out of 10
Medium-sized Companies
ChurnZero
ChurnZero
Score 8.1 out of 10
ChurnZero
ChurnZero
Score 8.1 out of 10
Enterprises
Nexthink
Nexthink
Score 7.4 out of 10
Nexthink
Nexthink
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Support.com Guided PathTourMyApp
Likelihood to Recommend
8.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
Support.com Guided PathTourMyApp
Likelihood to Recommend
Support.com
It is well suited for consumers with small business[es], but in my view not suitable for large businesses.
Verified User
Anonymous
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Silver Stripe Software
Easy integration, well suited for all kind of businesses and helpful customer support is available. User can create an interactive scenario for web based applications and [it] is well suit[ed] for users to get more help in using software and web based applications. It's a great platform. Will definitely recommend.
Verified User
Anonymous
Read full review
Pros
Support.com
  • Helped in customer and technical support with massive home based team.
  • Optimized home sourcing and industry leading solutions.
  • Helped a lot in Education and Healthcare.
Verified User
Anonymous
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Silver Stripe Software
  • You can create content easily.
  • Simple onboarding solution readily available.
  • In app training and support available.
Verified User
Anonymous
Read full review
Cons
Support.com
  • Need more value with products.
  • Need more value with warranty.
  • Cloud platform needs improvement.
Verified User
Anonymous
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Silver Stripe Software
  • Building out time needs improvement.
  • Difficulty in navigating and finding products.
Verified User
Anonymous
Read full review
Alternatives Considered
Support.com
No alternative utilized
Verified User
Anonymous
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Silver Stripe Software
No other products used.
Verified User
Anonymous
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Return on Investment
Support.com
  • No specific resources required.
  • Less team because of home based services.
  • User friendly.
Verified User
Anonymous
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Silver Stripe Software
  • Less team required.
  • User friendly.
  • Easy integration.
Verified User
Anonymous
Read full review
ScreenShots