TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Support.com Guided Path

    Score8 out of 10
    N/ASupport.com headquartered in Sunnyvale offers Guided Path, the company's customer self-help and guided assistance platform for mobile and desktop apps.N/A

    TourMyApp

    Score9.3 out of 10
    N/ATourMyApp allows users to create in-application tutorials to guide the users of their web application. It includes guided tours for onboarding new users, the ability to highlight certain features in the app, show a demo, or substitute for documentation. It also provides usage metrics on how users interact with the tours. Coding is not required to create or edit tours--the Tour Builder has a GUI interface.N/A
    Pricing
    Support.com Guided PathTourMyApp
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Support.com Guided PathTourMyApp
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Support.com Guided PathTourMyApp
    Small Businesses
    Pendo.io
    Score8.5 out of 10
    Pendo.io
    Score8.5 out of 10
    Medium-sized Companies
    Whatfix
    Score10 out of 10
    Whatfix
    Score10 out of 10
    Enterprises
    Whatfix
    Score10 out of 10
    Whatfix
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Support.com Guided PathTourMyApp
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Support.com Guided PathTourMyApp
    Likelihood to Recommend
    Support.com
    It is well suited for consumers with small business[es], but in my view not suitable for large businesses.
    Incentivized
    Read full review
    Silver Stripe Software
    Easy integration, well suited for all kind of businesses and helpful customer support is available. User can create an interactive scenario for web based applications and [it] is well suit[ed] for users to get more help in using software and web based applications. It's a great platform. Will definitely recommend.
    Incentivized
    Read full review
    Pros
    Support.com
    • Helped in customer and technical support with massive home based team.
    • Optimized home sourcing and industry leading solutions.
    • Helped a lot in Education and Healthcare.
    Incentivized
    Read full review
    Silver Stripe Software
    • You can create content easily.
    • Simple onboarding solution readily available.
    • In app training and support available.
    Incentivized
    Read full review
    Cons
    Support.com
    • Need more value with products.
    • Need more value with warranty.
    • Cloud platform needs improvement.
    Incentivized
    Read full review
    Silver Stripe Software
    • Building out time needs improvement.
    • Difficulty in navigating and finding products.
    Incentivized
    Read full review
    Alternatives Considered
    Support.com
    No alternative utilized
    Incentivized
    Read full review
    Silver Stripe Software
    No other products used.
    Incentivized
    Read full review
    Return on Investment
    Support.com
    • No specific resources required.
    • Less team because of home based services.
    • User friendly.
    Incentivized
    Read full review
    Silver Stripe Software
    • Less team required.
    • User friendly.
    • Easy integration.
    Incentivized
    Read full review
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