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Support.com Guided Path vs. Vacation Tracker

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Support.com Guided Path

    Score8 out of 10
    N/ASupport.com headquartered in Sunnyvale offers Guided Path, the company's customer self-help and guided assistance platform for mobile and desktop apps.N/A

    Vacation Tracker

    Score7.3 out of 10
    N/AVacation Tracker is a software tool that enables users to manage employee absences, set leave policies, and streamline leave tracking processes, from the company of the same name Montreal, Quebec. It is available for Slack, Microsoft Teams and Google Workspace.

    $50

    per month 25 users (minimum)

    Pricing
    Support.com Guided PathVacation Tracker
    Editions & Modules
    No answers on this topic
    Core
    $2
    per month per user
    Complete
    $4
    per month per user
    Offerings
    Pricing Offerings
    Support.com Guided PathVacation Tracker
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discounts available for annual pricing.
    More Pricing Information
    Best Alternatives
    Support.com Guided PathVacation Tracker
    Small Businesses
    Pendo.io
    Score8.5 out of 10
    No answers on this topic
    Medium-sized Companies
    Whatfix
    Score10 out of 10
    No answers on this topic
    Enterprises
    Whatfix
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Support.com Guided PathVacation Tracker
    Likelihood to Recommend
    8.0
    (1 ratings)
    5.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    3.0
    (1 ratings)
    User Testimonials
    Support.com Guided PathVacation Tracker
    Likelihood to Recommend
    Support.com
    It is well suited for consumers with small business[es], but in my view not suitable for large businesses.
    Incentivized
    Read full review
    Vacation Tracker
    It is good for basic increment usage. It was less appropriate for biweekly pay periods and for when work days are technically 7.5 hours with 1 hour unpaid lunch. It got kinda whacky with the numbers then since the concept of a day varied. It was great for transparency between employer and employee in terms of knowing how much PTO one has and how it was previously used. Good for history
    Incentivized
    Read full review
    Pros
    Support.com
    • Helped in customer and technical support with massive home based team.
    • Optimized home sourcing and industry leading solutions.
    • Helped a lot in Education and Healthcare.
    Incentivized
    Read full review
    Vacation Tracker
    • easy to sign up
    • visually clear
    • simple in purpose
    Incentivized
    Read full review
    Cons
    Support.com
    • Need more value with products.
    • Need more value with warranty.
    • Cloud platform needs improvement.
    Incentivized
    Read full review
    Vacation Tracker
    • more time choices or increments
    Incentivized
    Read full review
    Usability
    Support.com
    No answers on this topic
    Vacation Tracker
    Because it did not serve us in the sense that our work day is 7.5 hours long. Otherwise, I liked how transparent it was between employer and employee. We wish it had a better way of working with 7.5 hour work days. It was easy to sign up and to introduce but ended up not being the right fit
    Incentivized
    Read full review
    Alternatives Considered
    Support.com
    No alternative utilized
    Incentivized
    Read full review
    Vacation Tracker
    We thought it was friendly and simple which it is but the issue with the time increments made it quite tricky to use. It is a lot more simplified than what we have used in the past as it really just tracks PTO and nothing else which is nice. However, the issue with our work day being 7.5 hours was not something that Vacation Tracker worked well with. If that changed then I would be much more open to looking into it again.
    Incentivized
    Read full review
    Return on Investment
    Support.com
    • No specific resources required.
    • Less team because of home based services.
    • User friendly.
    Incentivized
    Read full review
    Vacation Tracker
    • helped us determine our specific needs
    • negative in terms of 7.5 workday
    • positive in transparency and history
    Incentivized
    Read full review
    ScreenShots

    Vacation Tracker Screenshots

    Screenshot of a display of who is off today.Screenshot of the leave approval interface.Screenshot of viewable leave quotas.Screenshot of the calendar sync.Screenshot of Leaver Tracker's Soc 2 Type 2 certification.