TrustRadius: an HG Insights company

Tebra Practice Marketing vs. Trustmatic (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Tebra Practice Marketing

    Score7.7 out of 10
    N/ATebra Practice Marketing (formerly Kareo Marketing, based on DoctorBase, company Kareo acquired in 2015) provides practice marketing and patient communication solutions for healthcare providers.

    $0

    Trustmatic (discontinued)

    Score10 out of 10
    N/ATrustmatic software supported verification processes and KYC compliance. The application is no longer available for sale.N/A
    Pricing
    Tebra Practice MarketingTrustmatic (discontinued)
    Editions & Modules
    Cub
    $0
    Professional
    $300
    Managed Services
    $500
    No answers on this topic
    Offerings
    Pricing Offerings
    Tebra Practice MarketingTrustmatic (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    Tebra Practice MarketingTrustmatic (discontinued)
    Likelihood to Recommend
    7.0
    (1 ratings)
    10.0
    (3 ratings)
    Support Rating
    3.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Tebra Practice MarketingTrustmatic (discontinued)
    Likelihood to Recommend
    Tebra
    The features Kareo marketing offers are great, however, they need to be worked on to make sure they are functioning correctly. It should not take over 3 months of working on the issue to still not have an answer or solution.
    Incentivized
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    Discontinued Products
    Trustmatic is best for businesses that use facial recognition or ID verification when accessing their system. It uses AI to protect clients from identity fraud. Clients' data is completely safe since the technology can identify fake documents and distinguish live photos from traps. It searches for images through databases to prevent unwanted users from entering the system
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    Pros
    Tebra
    • Patient communications: being able to send patients text messages has been a great benefit.
    • Kareo sends out appointment reminders for us which saves our employees time.
    Incentivized
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    Discontinued Products
    • Saves time on manual verification
    • Fast and seamless integration
    • Supporting over 13k IDs all over the world
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    Cons
    Tebra
    • There are currently some issues with the survey feature that we have not been able to open, view, or publish the survey. This has been going on for 3 months and there has been no resolution.
    • It would be nice to be able to filter who is receiving a survey so patients do not get them every time they have a visit.
    Incentivized
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    Discontinued Products
    No answers on this topic
    Support Rating
    Tebra
    Other than speaking with someone about the issues we have had, I don't believe that anyone is actually working on a fix for our problem. If I can not open, view, and publish surveys when we receive them then part of the software is not working. They don't mind charging me every month for a service that is not functioning correctly.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Alternatives Considered
    Tebra
    We were very satisfied with Demand Force but switched to Kareo because of the price. and it put all of our platforms with one company. I would say Demand Force was a better product, however, for the price, Kareo is a great option if the engineers could work the bugs out.
    Incentivized
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    Discontinued Products
    Better support, better pricing, better features.
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    Return on Investment
    Tebra
    • We have not been using it long enough to know an answer to this.
    Incentivized
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    Discontinued Products
    • Increased revenue
    • Saves time on manual verifications
    • Less money spent on user acquisition
    Read full review
    ScreenShots