Comparison of Sales Force Automation features of telecrm| Feature | |
|---|
| Customer data management / contact management | 9.01 Ratings |
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| Workflow management | 9.01 Ratings |
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| Opportunity management | 8.01 Ratings |
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| Integration with email client (e.g., Outlook or Gmail) | 9.01 Ratings |
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| Quote & order management | 8.01 Ratings |
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| Interaction tracking | 9.01 Ratings |
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Comparison of Customer Service & Support features of telecrm| Feature | |
|---|
| Call center management | 8.01 Ratings |
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| Help desk management | 8.01 Ratings |
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Comparison of Marketing Automation features of telecrm| Feature | |
|---|
| Lead management | 9.01 Ratings |
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| Email marketing | 6.01 Ratings |
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Comparison of CRM Project Management features of telecrm| Feature | |
|---|
| Task management | 8.01 Ratings |
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| Reporting | 8.01 Ratings |
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Comparison of Customization features of telecrm| Feature | |
|---|
| Custom fields | 8.01 Ratings |
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| Custom objects | 8.01 Ratings |
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| Scripting environment | 8.01 Ratings |
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| API for custom integration | 8.01 Ratings |
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Comparison of Security features of telecrm| Feature | |
|---|
| Single sign-on capability | 7.01 Ratings |
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| Role-based user permissions | 8.01 Ratings |
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Comparison of Social CRM features of telecrm| Feature | |
|---|
| Social data | 8.01 Ratings |
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| Social engagement | 7.01 Ratings |
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