TrustRadius

Thulium

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Thulium
Score 0.0 out of 10
N/A
Software for the handling of calls, emails, chats, Messenger and Click2Contact in one tool. Used to take control of customer communication - integrate telephones, e-mails and chats.N/A
Pricing
Thulium
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Thulium
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeOptional
Additional Details—
More Pricing Information
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Thulium
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User Testimonials
Thulium
ScreenShots

Thulium Screenshots

Screenshot of Wallboards are interactive boards often used in companies dealing with customer service, which display indicators of the work of the entire department, e.g. the number of customers waiting in the queue and the service level of agents. The data is displayed in real time (refreshed every 10 seconds), thanks to which managers (e.g. department head) can constantly monitor the work progress, which allows for optimization and proper management of the consultants' work (including determining the length of breaks, planning the number of employees on particular shifts).Screenshot of The Click2Contact widget, used to place a chat on a company's website. It can be configured to best suit any needs and the style of the website.Screenshot of Thulium online chat, that when placed on a website encourages customers to make contact. Each chat conversation will be assigned to a customer card in CRM. The appearance of the chat can be adapted to the connected website using a wizard. When an agent cannot reply to a message, the call will automatically be transferred to another agent. A limit can be set on the number of calls that the agent can handle at one time.Screenshot of the Thulium ticketing system, where the team has access to emails. Customers are recognized and the entire history of omnichannel communication is available, making work easier and improving the customer service process. Therefore, during the employee's absence, any person from the company can complete his tasks.Screenshot of Thulium Web Softphone is an application integrated with Thulium that allows agents to both make and receive calls directly from a web browser.