What is Thulium?
Thulium is a system contact center designed to support customer service operations. According to the vendor, it is specifically tailored for small to medium-sized businesses in various professions and industries, including call centers, customer service departments, helpdesks, sales and marketing teams, and e-commerce companies.
Categories & Use Cases
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Screenshot of Wallboards are interactive boards often used in companies dealing with customer service, which display indicators of the work of the entire department, e.g. the number of customers waiting in the queue and the service level of agents. The data is displayed in real time (refreshed every 10 seconds), thanks to which managers (e.g. department head) can constantly monitor the work progress, which allows for optimization and proper management of the consultants' work (including determining the length of breaks, planning the number of employees on particular shifts).
