TrustRadius

UJET

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
UJET
Score 9.5 out of 10
N/A
UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.N/A
Pricing
UJET
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
UJET
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
UJET
Considered Both Products
UJET
Verified User
Team Lead
Chose UJET
UJET is way better! The support for InContact was absolutely atrocious. Additionally, we were a customer for 4+ years and they never assigned us a customer success manager until we told them we were going to leave. In comparison, UJET had a team help us with the …
Verified User
Employee
Chose UJET
UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT
Features
UJET
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
UJET
8.3
2 Ratings
1% below category average
Agent dashboard9.02 Ratings
Validate callers8.52 Ratings
Outbound response8.52 Ratings
Call forwarding7.01 Ratings
Click-to-call (CTC)8.52 Ratings
Warm transfer9.02 Ratings
Predictive dialing8.52 Ratings
Interactive voice response8.52 Ratings
REST APIs7.01 Ratings
Call scripts7.42 Ratings
Call tracking8.52 Ratings
CRM software integration9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
UJET
7.9
1 Ratings
4% below category average
Inbound call routing7.01 Ratings
Omnichannel inbound routing8.01 Ratings
Recording9.01 Ratings
Quality management8.01 Ratings
Call analytics8.01 Ratings
Historical reporting8.01 Ratings
Live reporting8.01 Ratings
Customer surveys7.01 Ratings
Customer interaction analytics8.01 Ratings
Best Alternatives
UJET
Small Businesses
CloudTalk
CloudTalk
Score 7.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.6 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.8 out of 10
All AlternativesView all alternatives
User Ratings
UJET
Likelihood to Recommend
9.0
(2 ratings)
User Testimonials
UJET
Likelihood to Recommend
UJET
Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.
Verified User
Anonymous
Read full review
Pros
UJET
  • Tracking number of calls and chats everyday
  • Tracking Average handle time
  • View calls waiting in the queue
Verified User
Anonymous
Read full review
Cons
UJET
  • CRM integration customization
  • Advanced Reporting
  • SSO Integration
Verified User
Anonymous
Read full review
Alternatives Considered
UJET
UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT
Verified User
Anonymous
Read full review
Return on Investment
UJET
  • There were a few system outages, they have since implemented a business continuity plan
  • Their onboarding support was really good
  • They built out an integration to Assembled which is great for workforce management
Verified User
Anonymous
Read full review
ScreenShots