UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
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Pricing
UJET
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
UJET
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
UJET
Considered Both Products
UJET
Verified User
Chose UJET
UJET is way better! The support for InContact was absolutely atrocious. Additionally, we were a customer for 4+ years and they never assigned us a customer success manager until we told them we were going to leave. In comparison, UJET had a team help us with the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose UJET
UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
Implementation went as expected
No answers on this topic
Features
UJET
Contact Center Software
Comparison of Contact Center Software features of UJET
Feature
UJET
8.3
2 Ratings
2% below category average
Agent dashboard
9.02 Ratings
Validate callers
8.52 Ratings
Outbound response
8.52 Ratings
Call forwarding
7.01 Ratings
Click-to-call (CTC)
8.52 Ratings
Warm transfer
9.02 Ratings
Predictive dialing
8.52 Ratings
Interactive voice response
8.52 Ratings
REST APIs
7.01 Ratings
Call scripts
7.42 Ratings
Call tracking
8.52 Ratings
CRM software integration
9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of UJET
Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
