UJET

UJET

10 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
UJET	Score 9.3 out of 10	N/A	UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.	N/A

Pricing

UJET

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
UJET
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	UJET
Considered Both Products	UJET Verified User Team Lead Chose UJET UJET is way better! The support for InContact was absolutely atrocious. Additionally, we were a customer for 4+ years and they never assigned us a customer success manager until we told them we were going to leave. In comparison, UJET had a team help us with the … Incentivized Helpful? Verified User Employee Chose UJET UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT Incentivized Helpful?
Top Pros	Pro Number of calls Pro Outbound calls Pro Transfer calls
Top Cons	Minus Crm integration Minus Advanced reporting Minus Trouble shooting

Features

UJET

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	UJET 8.3 2 Ratings 1% below category average
Agent dashboard	9.02 Ratings
Validate callers	8.52 Ratings
Outbound response	8.52 Ratings
Call forwarding	7.01 Ratings
Click-to-call (CTC)	8.52 Ratings
Warm transfer	9.02 Ratings
Predictive dialing	8.52 Ratings
Interactive voice response	8.52 Ratings
REST APIs	7.01 Ratings
Call scripts	7.42 Ratings
Call tracking	8.52 Ratings
CRM software integration	9.02 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	UJET 7.9 1 Ratings 4% below category average
Inbound call routing	7.01 Ratings
Omnichannel inbound routing	8.01 Ratings
Recording	9.01 Ratings
Quality management	8.01 Ratings
Call analytics	8.01 Ratings
Historical reporting	8.01 Ratings
Live reporting	8.01 Ratings
Customer surveys	7.01 Ratings
Customer interaction analytics	8.01 Ratings

Best Alternatives
	UJET
Small Businesses	CloudTalk Score 9.5 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Google Cloud Contact Center AI Score 8.9 out of 10
All Alternatives	View all alternatives

User Ratings
	UJET
Likelihood to Recommend	9.0 (2 ratings)

User Testimonials
	UJET
Likelihood to Recommend	UJET Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore. Incentivized Verified User Anonymous Read full review
Pros	UJET Tracking number of calls and chats everyday Tracking Average handle time View calls waiting in the queue Incentivized Verified User Anonymous Read full review
Cons	UJET CRM integration customization Advanced Reporting SSO Integration Incentivized Verified User Anonymous Read full review
Alternatives Considered	UJET UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT Incentivized Verified User Anonymous Read full review
Return on Investment	UJET There were a few system outages, they have since implemented a business continuity plan Their onboarding support was really good They built out an integration to Assembled which is great for workforce management Incentivized Verified User Anonymous Read full review
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