Vantage Point

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Vantage Point
Score 1.0 out of 10
N/A
Vantage Point is a call center workforce management application from Pipkins in Chesterfield, Missouri.N/A
Pricing
Vantage Point
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Vantage Point
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Vantage Point
Considered Both Products
Vantage Point
Chose Vantage Point
We picked Vantage Point based on functionality and price. We wanted something that was purely wfm and not anything else. Vantage Point has an a la carte solution and is very economical. In some ways, the failure of Vantage Point for our application wasn't Vantage Point's fault. …
Top Pros
Top Cons
Best Alternatives
Vantage Point
Small Businesses
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Medium-sized Companies
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Enterprises
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User Ratings
Vantage Point
Likelihood to Recommend
1.0
(2 ratings)
Support Rating
1.0
(1 ratings)
User Testimonials
Vantage Point
Likelihood to Recommend
Pipkins
It's great if you have a small contact center and are very comfortable with Vantage Point's coding, and you don't use Macs. Outside of that it can be a pretty tough platform to use. If you are running a large contact center or anything that will change much, I wouldn't recommend Vantage Point
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Pros
Pipkins
  • Cheap - Vantage point is a very economic solution.
  • Strong WFM models - Modified Erlang is great.
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Cons
Pipkins
  • Predications are not accurate, much less than 80% they advertise
  • Price point is high
  • Try to charge you for indicators [that] would be free on literally any platform, MACD for example
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Support Rating
Pipkins
We didn't have a clear operating agreement, and whenever we would call or email them they would tell us they were working on something, then we wouldn't hear back. We could have solved the problems ourselves if we had known we needed to - poor communication
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Alternatives Considered
Pipkins
We picked Vantage Point based on functionality and price. We wanted something that was purely wfm and not anything else. Vantage Point has an a la carte solution and is very economical. In some ways, the failure of Vantage Point for our application wasn't Vantage Point's fault. We didn't dedicate as many resources as needed. That said, we didn't feel we got any support from their team
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Return on Investment
Pipkins
  • Not much impact.
  • Learned we needed to dedicate a full FTE to just program/manage Vantage Point.
  • We eventually built our own scheduling tool since it was not intuitive.
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