Likelihood to Recommend It's great if you have a small contact center and are very comfortable with Vantage Point's coding, and you don't use Macs. Outside of that it can be a pretty tough platform to use. If you are running a large contact center or anything that will change much, I wouldn't recommend Vantage Point
Read full review Pros Cheap - Vantage point is a very economic solution. Strong WFM models - Modified Erlang is great. Read full review Cons Predications are not accurate, much less than 80% they advertise Price point is high Try to charge you for indicators [that] would be free on literally any platform, MACD for example Read full review Support Rating We didn't have a clear operating agreement, and whenever we would call or email them they would tell us they were working on something, then we wouldn't hear back. We could have solved the problems ourselves if we had known we needed to - poor communication
Read full review Alternatives Considered We picked Vantage Point based on functionality and price. We wanted something that was purely wfm and not anything else. Vantage Point has an a la carte solution and is very economical. In some ways, the failure of Vantage Point for our application wasn't Vantage Point's fault. We didn't dedicate as many resources as needed. That said, we didn't feel we got any support from their team
Read full review Return on Investment Not much impact. Learned we needed to dedicate a full FTE to just program/manage Vantage Point. We eventually built our own scheduling tool since it was not intuitive. Read full review ScreenShots