Verint Workforce Management for Back Office

Verint Workforce Management for Back Office

Verint Workforce Management for Back Office

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Verint Workforce Management for Back Office	Score 8.6 out of 10	N/A	Verint® Back-Office Workforce Management™ is a suite of solutions that aims to help improve speed, accuracy and efficiency of customer supporting, back-office functions. They can capture real-time data to create visibility across teams and optimize processes AND the workforce – both human and digital. Streamlining processes may result in ROIs like: · Reduction in backlogs · Lift in capacity · Cost savings · Faster turnaround…	N/A

Pricing

Verint Workforce Management for Back Office

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Verint Workforce Management for Back Office
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Verint Workforce Management for Back Office
Considered Both Products	Verint Workforce Management for Back Office Verified User Director Chose Verint Workforce Management for Back Office Well team showed up to win, so you beat them out hands down, It was frankly embarrassing for them. Helpful? Verified User Analyst Chose Verint Workforce Management for Back Office N/A Incentivized Helpful?

Best Alternatives
	Verint Workforce Management for Back Office
Small Businesses	7shifts Score 9.9 out of 10
Medium-sized Companies	PowerDMS by NEOGOV Score 7.0 out of 10
Enterprises	Zoho People Score 8.9 out of 10
All Alternatives	View all alternatives

User Ratings
	Verint Workforce Management for Back Office
Likelihood to Recommend	8.6 (2 ratings)
Usability	5.8 (2 ratings)

User Testimonials
	Verint Workforce Management for Back Office
Likelihood to Recommend	Verint I believe it is well suited for larger companies or companies that are looking to scale larger. It works well for all levels of business, but definitely is great for leaders who seek to better manage their employees and understand the work they are completing or just what they are doing throughout the day Incentivized Verified User Anonymous Read full review
Pros	Verint DPA - da best triggers Schedule optimization Verified User Anonymous Read full review
Cons	Verint Your graphs. Sweet lord they are hideous Report formats are a struggle bus I hate riding Back office quality tracking Verified User Anonymous Read full review
Usability	Verint I would say that Verint is very user friendly and is easy to navigate. I have not had any negative experiences with training staff on how to utilize the suite and the feedback I have received has always been positive. I would say that reporting could be easier to navigate and utilize on both the back office and customer side. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Verint Well team showed up to win, so you beat them out hands down, It was frankly embarrassing for them. Verified User Anonymous Read full review
Return on Investment	Verint 9 million in the first 2 years 3 million subsequent years Future benefit is ball-parked at $5.4M Verified User Anonymous Read full review
ScreenShots	Verint Workforce Management for Back Office Screenshots