TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Waterfall

    Score4.1 out of 10
    N/AText messaging software to connect and engage your audience using targeted, personalized mobile communications.N/A
    Pricing
    Waterfall
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Waterfall
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Waterfall
    Considered Both Products
    Upland Software
    Chose Waterfall
    Revere SMS. Another enterprise level SMS provider in the non-profit space, but their inability to schedule welcome series and other deficiencies make them a lesser product.
    Incentivized
    Chose Waterfall
    We had EZTexting before. They don't have relative scheduling message so we had to switch to another vendor. We checked into SMS Magic, but they were not very responsive to our sales inquiry and then we received some phone call from India from someone who's very hard to …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Best Alternatives
    Waterfall
    Small Businesses
    EZ Texting
    Score9 out of 10
    Medium-sized Companies
    Attentive
    Score8.5 out of 10
    Enterprises
    Airship
    Score9.2 out of 10
    All AlternativesView all alternatives
    User Ratings
    Waterfall
    Likelihood to Recommend
    9.0
    (2 ratings)
    User Testimonials
    Waterfall
    Likelihood to Recommend
    Upland Software
    For large organizations that are looking to build big, robust SMS programs and want the benefit of a CRM back-end for managing users and messaging.
    Incentivized
    Read full review
    Pros
    Upland Software
    • Customer service. You have your own point of contact. They are very supportive and helpful. They always respond quickly.
    • Their deep non-profit discount.
    • Their message schedules. Very flexible and it can be a relative schedule to say a pregnant woman's due date and someone's goal date for quit smoking, etc.
    Incentivized
    Read full review
    Cons
    Upland Software
    • Some features require additional cost. The nature of growth means the product becomes more expensive and that is a problem for some buyers.
    Incentivized
    Read full review
    Alternatives Considered
    Upland Software
    We had EZTexting before. They don't have relative scheduling message so we had to switch to another vendor. We checked into SMS Magic, but they were not very responsive to our sales inquiry and then we received some phone call from India from someone who's very hard to communicate with.
    Incentivized
    Read full review
    Return on Investment
    Upland Software
    • We have worked with several clients to help them launch and grow their SMS program and the platform helps us doing cutting edge work in this space.
    Incentivized
    Read full review
    ScreenShots