13Chats

13Chats is a live chat solution that the vendor claims can enhance customer satisfaction, increase sales, and improve support team efficiency. It is positioned as a versatile tool suitable for small to large-sized businesses across various professions and industries, including e-commerce companies, SaaS companies, online retailers, the travel and hospitality industry, and the financial services industry. According to the vendor, some of the key features of 13Chats include:

Customize your chat: Tailor the format, color, and style of your chat to seamlessly match your website and branding. Additionally, you have the ability to hide or expand the chat widget whenever needed.

Install a live chat on popular CMS and website builders in a few clicks: Set up a live chat widget effortlessly in just a couple of minutes. Detailed guides are available to assist you in adding live chat to popular platforms such as Tilda, Wix, WordPress, Open Cart, or Joomla-based sites.

Integrate your live chat with Facebook Messenger: Capture valuable contact information and build long-lasting relationships with your customers. By integrating with Facebook Messenger, you can utilize it as another powerful communication channel for nurturing your customer base.

Trigger live chats when customers need your help most: Engage customers proactively by using customized chat triggers. This feature allows you to respond to users' immediate needs, reducing the likelihood of abandoned carts and enhancing the overall customer experience.

Provide top-notch customer support with zero friction: Gain instant access to users' on-site behavior and previous chat sessions, enabling you to provide lightning-fast support without the need for pre-chat surveys or repetitive explanations.

Work together with ease: Utilize saved replies and automate responses to handle repetitive questions efficiently. By doing so, you can speed up response times and free up your team members to focus on more meaningful tasks. Additionally, the Notes feature allows you to add comments about each customer, facilitating instant support.