Name: 13Chats
Price: 13 USD
Author: 13Chats

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Academic Advising

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enterprise Legal Management

Meeting Management

Workflow

Enterprise

Accounting

Crypto Asset Management

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Consulting and Advisory Services

Data Center Virtualization

Fraud Detection

Graph Database

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Managed Hosting

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Network Traffic Analysis (NTA)

SaaS Management

Security Analytics

Software-Defined WAN

System Monitoring

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Computer-Assisted Translation

Content Management

Contest Management

Customer Journey Mapping

Digital Asset Management

Email Marketing

Headless CMS

Marketing Automation

Press Release Management

Product Information Management (PIM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Quote to Cash

eCommerce Analytics

Sales

Camp Management

Clinical Data Management

Dental

Financial Services CRM

Internet of Medical Things

Loan Servicing

Patient Engagement

Warranty Management

Vertical-Specific

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### Live Chat Features
Users appreciate the user-friendly interface and the ease of creating projects with 13Chats' live chat features. The ability to combine online chat functionality with raise-conversion-popups is particularly valued by reviewers. Additionally, the availability of trigger-based popups for lead generation has been highlighted as a strong point, enhancing user engagement and conversion rates. The chatbot builder and the option to set custom scenarios for pop-ups have also been commended for their contribution to personalized user experiences and improved customer interactions.

### Customer Service Tools
Users also find that the customer service tools offered by 13Chats enhance customer interaction and make it easier to build strong relationships with customers. While there are some minor issues with customization, overall, the platform's customer service tools are seen as effective in resolving queries and providing prompt support to users.

### User Engagement
Users consistently praise 13Chats for its efficient tools that enhance online user engagement. The platform's customizable lead capture pop-ups, drag-and-drop Facebook chatbot builder, and live-chat widget are highlighted as valuable features that facilitate proactive dialogue with visitors. Additionally, the ability to set custom scenarios for pop-up appearances based on user behavior is commended for personalizing interactions and improving conversion rates. The user-friendly interface, diverse templates, and responsive customer support further contribute to a positive user experience with 13Chats.

### Lead Generation Strategies
Users generally praise 13Chats for its lead generation capabilities. The reviews highlight the convenience and effectiveness of the lead capture pop-ups, customizable forms, and themed templates offered by 13Chats. Additionally, the drag-and-drop Facebook chatbot builder, live-chat widget, and visitor journey statistics are noted as valuable tools for initiating proactive dialogues and personalized offers to website visitors. Marketers, salespeople, support teams, and small business owners are recommended to leverage 13Chats for automating sales, marketing, and support efforts to enhance lead generation and drive sales on their websites.

### Email Integration Techniques
Some users express disappointment in the absence of email integration within 13Chats, highlighting the desire for features like email SMTP, email forwarding, and the ability to respond to messages within a unified platform. This sentiment underscores a perceived gap in the platform's functionality, as users seek a more streamlined approach to managing email communications alongside other channels. The absence of robust email integration appears to be a notable drawback for those who value a comprehensive and centralized communication solution.

13Chats is a live chat solution that the vendor claims can enhance customer satisfaction, increase sales, and improve support team efficiency. It is positioned as a versatile tool suitable for small to large-sized businesses across various professions and industries, including e-commerce companies, SaaS companies, online retailers, the travel and hospitality industry, and the financial services industry. According to the vendor, some of the key features of 13Chats include:

**Customize your chat**: Tailor the format, color, and style of your chat to seamlessly match your website and branding. Additionally, you have the ability to hide or expand the chat widget whenever needed.

**Install a live chat on popular CMS and website builders in a few clicks**: Set up a live chat widget effortlessly in just a couple of minutes. Detailed guides are available to assist you in adding live chat to popular platforms such as Tilda, Wix, WordPress, Open Cart, or Joomla-based sites.

**Integrate your live chat with Facebook Messenger**: Capture valuable contact information and build long-lasting relationships with your customers. By integrating with Facebook Messenger, you can utilize it as another powerful communication channel for nurturing your customer base.

**Trigger live chats when customers need your help most**: Engage customers proactively by using customized chat triggers. This feature allows you to respond to users' immediate needs, reducing the likelihood of abandoned carts and enhancing the overall customer experience.

**Provide top-notch customer support with zero friction**: Gain instant access to users' on-site behavior and previous chat sessions, enabling you to provide lightning-fast support without the need for pre-chat surveys or repetitive explanations.

**Work together with ease**: Utilize saved replies and automate responses to handle repetitive questions efficiently. By doing so, you can speed up response times and free up your team members to focus on more meaningful tasks. Additionally, the Notes feature allows you to add comments about each customer, facilitating instant support.

Easy Navigation: Many users have found the platform easy to navigate, with separate tabs for conversations, contacts, bots, and analytics. This organization has made it effortless for users to find the specific data they need.

Excellent Customer Service: The automated bots provided by 13Chats have received praise from several users for their ability to deliver excellent customer service. This feature enables users to quickly resolve customer issues and has been highly appreciated.

Valuable Insights: The analytics dashboard offered by 13Chats has been praised by multiple users for providing valuable insights into customer issues. Users have found this information helpful in improving their customer service and enhancing their overall services.

Lack of Customization: Some users have expressed frustration with the limited flexibility in customizing the chatbot according to their specific requirements. They feel that compared to competitors like WeChat and Conversio, 13Chats falls short in this aspect.

Absence of Email Integration: Several users have been disappointed by the lack of email integration in 13Chats. They have expressed a desire for a truly omni-channel inbox that includes email SMTP or at least email forwarding capabilities, allowing them to respond to messages within one platform. This missing feature has hindered their ability to effectively manage customer communication.

Missing Knowledgebase Feature: A common complaint among users is the absence of a Knowledgebase feature in 13Chats. They believe that having a centralized repository of information for both customers and agents would greatly enhance self-service options and improve overall support efficiency.

Users of 13Chats have found the app to be incredibly useful for team communication and client contact across a variety of channels. The ability to communicate with clients via online chat and set the number of popups for visitor retention has proven to be highly beneficial. Customers appreciate the prompt customer service and active development, which has contributed to a positive overall experience. 

One key use case of 13Chats is its effectiveness in customer support through live chat and popups on websites. Users have been able to build strong customer relationships by promptly resolving queries and providing assistance in real-time. The ease of chatting with customers using mobile apps has been especially appreciated, as it enhances customer relationships and allows for quick issue resolution.

Another important use case of 13Chats is the combination of both live chat and popup widgets. Popups are strategically used to target exit intent users, increasing the chances of retaining them as visitors. On the other hand, live chat enables businesses to have quick and direct communications with potential clients, facilitating the conversion process. This dual approach has been proven effective in engaging website visitors, improving lead generation, and ultimately boosting sales.

Overall, 13Chats offers a versatile solution for team communication, client contact, customer support, and lead generation. Its success lies in its ability to provide seamless communication channels across various platforms while delivering exceptional customer service.

Basic

Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.

Standard

Ultimate

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

13Chats

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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What is 13Chats?