Name: 2 Step Reviews
Rating: 10 (1 reviews)
Author: 2 Step Reviews

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

Development

Business Intelligence (BI)

Collaboration

Enterprise Feedback Management

Interactive Voice Response (IVR)

Manufacturing Execution

Payment Facilitation

Supply Chain Management

Enterprise

Accounting

CTRM

Corporate Performance Management (CPM)

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Compliance

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Enterprise Flash Array Storage

File Sync and Share

Fraud Detection

High Availability Cluster

In-Memory Databases

Integration Platform as a Service (iPaaS)

Internet Security

Network Operating Systems

Network Performance Monitoring

Remote Monitoring and Management

SaaS Management

Software Defined Storage (SDS)

Threat Hunting

User Virtualization

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Deliverability

Email Marketing

Graphics

Headless CMS

Marketing Automation

Online Reputation Management

Retail Media Advertising

Social Media Management

Social Media Publishing

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Intrusion Detection

Security

Auto Repair

Building Information Modeling (BIM)

Construction Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Insurance Agency Management

Investment Portfolio Management

Law Practice Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Vertical-Specific

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2 Step Reviews is a tool designed to help businesses capture 5-Star Reviews from their customers. According to the vendor, the easy-to-use mobile and web app allows businesses of all sizes to send text review requests to their customers. This tool is aimed at a wide range of professions and industries, including local businesses, retailers, restaurants and cafes, service-based businesses, and professional services such as lawyers, accountants, and consultants.

**Review Capture**: According to the vendor, businesses can capture positive reviews from customers by sending text review requests, aiming to increase the number of positive reviews.

**Automated Review Responses**: The vendor claims that businesses can respond to 5 and 4-Star Reviews with customizable auto-responses, saving time by automating the process of responding to reviews.

**Negative Review Alerts**: According to the vendor, businesses can receive text alerts when they receive reviews with 3-Stars or less, allowing them to stay informed about negative reviews and address customer concerns promptly.

**Automated Review Reminders**: The vendor states that businesses can send automated text review reminders to customers 24 hours and 7 days later, aiming to increase review response rates and generate more feedback.

**Reputation Management**: According to the vendor, businesses can manage all their Google and Facebook reviews from one platform, monitor and respond to customer reviews on popular review platforms, and engage with customers effectively.

**Google My Business Performance Report**: The vendor claims that businesses can receive insights into their Google My Business page performance, tracking metrics such as the number of people who called, visited their website, and found them through Google, aiming to optimize their Google My Business listing and improve local search visibility.

**Multi-Channel Review Sharing**: According to the vendor, businesses can automatically share their Google reviews on Facebook and LinkedIn, expanding the reach of their positive reviews and increasing brand visibility and credibility.

**Leaderboard**: The vendor suggests that businesses can drive team engagement by gamifying the review collection process and creating a leaderboard to motivate their team to actively participate in generating reviews.

**Coaching and Training**: According to the vendor, businesses can receive monthly training and insights from the customer success team to enhance their review management skills and maximize the benefits of the tool.

Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.

Podium Standard

Podium Professional

Podium Essentials

Podium

Individual

Team

Brand24

2 Step Reviews

Customer ratings and reviews influence purchase decisions. Consumer Ratings & Reviews Software typically helps consumer brands and retail businesses:

- Monitor and respond to ratings and reviews across the Web for the purpose of reputation management
- Collect ratings and reviews from customers to create valuable user-generated content
- Syndicate that content or moderate and display it on their website to improve conversion

Consumer Ratings & Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Consumer Ratings & Reviews Software

2 Step Reviews

Overview

What is 2 Step Reviews?