TrustRadius Insights for 20 Miles are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Efficient Task Management: Several users have found the application to be great for alerting them about daily tasks and managing them efficiently. They appreciate the ability to never have to remember project dates and find it useful for tracking emails, collateral engagement, and client/prospect connections.
Intuitive Integration: Many users liked that Fileboard is very intuitive and integrated into Salesforce, making it easy to access and use. They specifically mentioned liking the Gmail plugin, which allows for easy tracking of Fileboard files. The integration with various platforms like Box, Dropbox, Huddle, and Salesforce also enables seamless file sharing and tracking.
Comprehensive Analytics: Users appreciated the ability of Fileboard to track email campaigns, presentations, conference calls, screen shares, and webinar activities. This comprehensive analytics feature helps them understand prospect intent better and make informed decisions. Additionally, they found the sales analytics provided by Fileboard helpful for forecasting.
It was being used by our entire sales team but we are looking to make a change and find a better product asap.
Cons
My experience with Fileboard has been less than ideal after making the switch from a very similar product. Our sales team as well as our operations team has experienced a number of stability issues on calls with our prospective customers to the point that we are looking for alternative solutions before our contract with fileboard has even expired.
I received more complaints from my team in 6 months using Fileboard than 2 years using a competing product.
We attempted to part ways mid contract and request a refund for unused access but were rejected and accused of blackmail after I provided two possible outcomes to our situation. One being private resolution and parting ways and second being an honest assessment of my experience with Fileboard and wishing we had stuck with the slightly more expensive solution.
Likelihood to Recommend
At this point I am having trouble coming up with something that fits here. The product works well some of the time but when it doesn't it makes such an impact that it overshadows any positive impact that we received.
Fileboard was used as our client engagement platform. We used it both in new client acquisition as well as account management to ensure our message was being received.
Pros
Excellent tracking of email and alert notifications
Great sales analytics that helped forecasting
The live demo function was extremely helpful
Tight integration into Salesforce
Cons
Easier to use Salesforce version vs. cloud
Still a few features being updated
Developing client references but has a decent base
Likelihood to Recommend
Fileboard is great for all sizes of sales organizations and very useful for those utilizing Salesforce. Their pricing is more affordable than competitors and their people are less pushy.
My advice would be to demo the product and see if it fits your needs before looking at the more established and expensive competitors.