Name: 20NINE
Author: 20NINE

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

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20NINE is a peer-to-peer fintech platform that aims to enhance the shopping experience and digital payments. According to the vendor, this platform offers features such as inventory management, shopping cart and checkout functions, and convenient payment options. It also provides automated customer directory and financial reporting capabilities, enabling shop owners to keep track of their customers and gain insights into their business.

Digitizing businesses is another key focus of 20NINE, as it offers automated bookkeeping and transaction categorization. According to the vendor, it provides an all-in-one solution for efficient business management, allowing users to have complete control over their operations. The platform aims to help businesses get organized, save time, and minimize administrative tasks through automation. It also enables data-driven decision-making by providing comprehensive business data.

Accessibility is a priority for 20NINE, as it can be accessed from both mobile and web platforms. According to the vendor, this flexibility allows users to work from anywhere. The platform follows a pay-as-you-go pricing model, ensuring transparency and no hidden fees.

Scalability and easy roll-out are emphasized by 20NINE, as it enables businesses to quickly launch their services with a faster time to market. The vendor claims that the platform reduces risks and costs associated with rolling out a new platform. Additionally, it can connect to local services, enhancing its functionality and relevance in different markets. Custom pricing options are available to cater to specific market needs, and users have the option to host the platform on their own cloud infrastructure.

According to the vendor, 20NINE aims to minimize sales effort for businesses by integrating seamlessly into existing operations without the need for sales staff training. It also manages end-user support and provides business advisory services and marketing support for a successful launch. The platform offers booster packages that utilize gamification to increase user adoption and usage.

Convenience and All-in-One Features: Many users have found 20NINE to be a convenient CRM software that offers all-in-one features for managing data and tasks efficiently. This has allowed them to streamline their workflow and easily access everything they need in one place.

Great Customer Support: The customer support provided by 20NINE has received high praise from users. They have described the support team as responsive and helpful, appreciating the assistance they receive whenever they encounter any issues or have questions about the software.

Mobile-Friendly Nature: A significant number of reviewers have highlighted the mobile-friendly nature of 20NINE as a major advantage. Being able to update and manage their CRM on their phones has been a long-awaited feature for many sales representatives, allowing them to stay productive while on the go.

High Pricing: Some users have expressed that the pricing of 20NINE is higher compared to other software options. 

Pipeline Functionality: Several reviewers have mentioned that they find the pipeline feature in 20NINE to be less intuitive and user-friendly compared to their previous CRM software. They hope for improvements in this area, specifically regarding easier dragging of leads.

Challenging Learning Curve: It has been reported by multiple users that it took some time for them to teach everyone on their sales team how to use 20NINE. The unique interface and functionality of the software posed a challenge when introducing it to salespeople who were accustomed to other CRMs.

Users of 20NINE have experienced significant improvements in their work through the software's various use cases. By being able to track their progress and receive feedback on their work, users have been able to enhance their abilities and skills. Additionally, the customization options provided by the software allow customers to tailor it according to their specific needs, ensuring a personalized and efficient workflow.

One of the key use cases of 20NINE is its ability to automate the sales process. This automation has resulted in increased efficiency for users, enabling them to close deals more effectively and save valuable time. The quick and easy-to-use interface of the software has also been highly appreciated by users, improving their daily focus and productivity.

The CRM capabilities of 20NINE have proven valuable for users, with easy access to updated customer information and the ability to perform CRM tasks on their mobile phones. The LinkedIn add-in has simplified prospecting, making it just a click away for users. Furthermore, the software's features such as activity and communication history tracking, task management within teams, and sharing capabilities have greatly improved collaboration and organization within sales teams.

The intuitive interface and mobile accessibility make 20NINE particularly beneficial for users who are frequently on the road. They can easily perform all CRM tasks on their phones, collaborate with colleagues, and stay updated wherever they are. Sales representatives have praised the software's smart functions, including intelligent lead generation and proactive task suggestions, which have enhanced their sales strategies.

While users have found that 20NINE captures information easily and offers numerous useful features, some have mentioned that the training provided could be improved compared to other CRM companies. Additionally, there have been slight delays in email responses due to the company headquarters being located in Sweden.

Overall, 20NINE has impressed users with its unique approach to CRM solutions. Its user-friendly interface, mobile compatibility, integration with social media platforms, and empowerment of salespeople make it a valuable tool for sales representatives, directors, and CEOs. The freemium pricing model also provides a low-risk opportunity for users to implement the software and benefit from its range of features and functionalities.

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

20NINE

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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20NINE

Overview

What is 20NINE?