Name: 2Ring Dashboards & Wallboards
Rating: 7.4 (4 reviews)
Author: 2Ring

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Development

Business Intelligence (BI)

Collaboration

Diagramming

Project Portfolio Management

Supply Chain Management

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Infrastructure

Data Center Infrastructure Management

Data Lakehouse

Data Observability

Data Privacy Management

Database Load Balancing

Ethernet Switches

File Sync and Share

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Log Management

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Packet Analyzer

Password Management System

Remote Support

SOA Governance

Single Sign-On

Smart Contracts

Solid State Drives

Threat Hunting

Threat Intelligence

Virtual Private Cloud (VPC)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Customer Success

Digital Content Creation

Digital Signage

Email Marketing

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Construction Management

Equipment Rental

Homeowner's Association (HOA) Management

InsurTech

Insurance Suites

Investment Portfolio Management

Tax Practice Management

Vertical-Specific

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2Ring Dashboards & Wallboards is a solution designed to measure key performance indicators (KPIs) and deliver real-time data to every screen in contact centers. According to the vendor, this product is targeted at small to large-sized companies across various industries, including contact center supervisors, business users, sales and customer service professionals, as well as the healthcare and financial sectors.

## Key Features

**Real-time Reporting**: According to the vendor, 2Ring Dashboards & Wallboards provides flexible real-time reporting and dashboarding capabilities for call centers. It is said to deliver information in real-time to every screen, empowering business users and supervisors to access and analyze data instantly.

**Multiple Data Sources**: The solution claims to support data from multiple sources, including Cisco Contact Center platforms, CUCM huntgroups, and ServiceNow. According to the vendor, users can also integrate additional data sources such as Amazon Connect, Five9, Genesys Cloud CX, Genesys Engage, and Salesforce.

**Flexible Content Types**: The vendor states that users can display various content types on the dashboards and wallboards, including pictures, web-content, weather information, YouTube videos, and live streams. The solution is said to allow for easy customization of content to meet specific business needs and enables users to create and configure entirely new dashboards within minutes.

**Real-time Visibility**: According to the vendor, 2Ring Dashboards & Wallboards provides real-time visibility of call volume, agent activity, and queue statistics. It is claimed to help supervisors and managers make informed decisions based on current data, allowing them to monitor agent status and capacity for optimized resource allocation.

**Customization Options**: The solution offers customization options, allowing individual business units to view relevant information. Users can reportedly customize the layout and design of dashboards and wallboards, as well as modify the content and appearance to suit their specific requirements.

**Integration with Cisco Solutions**: The vendor claims that 2Ring Dashboards & Wallboards seamlessly integrates with Cisco Contact Center platforms, CUCM, and Unity. It is said to enhance Cisco Finesse with additional features and an improved user experience, providing a cost-effective solution without the need for additional licenses or training.

**Ease of Use**: The solution features an intuitive interface for creating, configuring, and managing dashboards. According to the vendor, it requires minimal training for users to navigate and customize the application, providing a user-friendly experience for both business users and supervisors.

**Real-time Call Monitoring**: The vendor states that with this solution, users can monitor call queues, agent statuses, and call handling metrics in real-time. It is claimed to enable prompt assistance for customers by identifying call volume and wait times, and helps troubleshoot issues to ensure smooth operations in the contact center.

**Data Visualization**: 2Ring Dashboards & Wallboards is said to present data in visually appealing and easy-to-understand formats. According to the vendor, it utilizes charts, graphs, and widgets to visualize key performance indicators (KPIs), enhancing data analysis and decision-making by providing clear visual representations.

**Scalability**: The vendor claims that this solution is designed to scale and meet the needs of small to large-sized contact centers. It is said to accommodate growing data sources and expanding business requirements, while supporting multiple screens and devices for displaying dashboards and wallboards.

Core

Entry

Elite

Network

Robin helps companies simplify workplace management with software for desk and room booking, in-office scheduling, visitor management and analytics to support decision making.

Robin

2Ring Dashboards & Wallboards

Digital Signage software supports the transmission of text, video messaging and brand imagery from a control interface to signs outside or throughout a business, or for staging an event. The software serves a marketing purpose and should make it easier to identify a space as belonging to a business, building brand awareness and drawing positive attention and engagement with the brand its portrays.

Rich Support for External Content (2Ring Dashboards & Wallboards)

2Ring

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2Ring Dashboards & Wallboards

Overview

What is 2Ring Dashboards & Wallboards?