2Ring Dashboards & Wallboards

2Ring Dashboards & Wallboards is a solution designed to measure key performance indicators (KPIs) and deliver real-time data to every screen in contact centers. According to the vendor, this product is targeted at small to large-sized companies across various industries, including contact center supervisors, business users, sales and customer service professionals, as well as the healthcare and financial sectors.

Key Features

Real-time Reporting: According to the vendor, 2Ring Dashboards & Wallboards provides flexible real-time reporting and dashboarding capabilities for call centers. It is said to deliver information in real-time to every screen, empowering business users and supervisors to access and analyze data instantly.

Multiple Data Sources: The solution claims to support data from multiple sources, including Cisco Contact Center platforms, CUCM huntgroups, and ServiceNow. According to the vendor, users can also integrate additional data sources such as Amazon Connect, Five9, Genesys Cloud CX, Genesys Engage, and Salesforce.

Flexible Content Types: The vendor states that users can display various content types on the dashboards and wallboards, including pictures, web-content, weather information, YouTube videos, and live streams. The solution is said to allow for easy customization of content to meet specific business needs and enables users to create and configure entirely new dashboards within minutes.

Real-time Visibility: According to the vendor, 2Ring Dashboards & Wallboards provides real-time visibility of call volume, agent activity, and queue statistics. It is claimed to help supervisors and managers make informed decisions based on current data, allowing them to monitor agent status and capacity for optimized resource allocation.

Customization Options: The solution offers customization options, allowing individual business units to view relevant information. Users can reportedly customize the layout and design of dashboards and wallboards, as well as modify the content and appearance to suit their specific requirements.

Integration with Cisco Solutions: The vendor claims that 2Ring Dashboards & Wallboards seamlessly integrates with Cisco Contact Center platforms, CUCM, and Unity. It is said to enhance Cisco Finesse with additional features and an improved user experience, providing a cost-effective solution without the need for additional licenses or training.

Ease of Use: The solution features an intuitive interface for creating, configuring, and managing dashboards. According to the vendor, it requires minimal training for users to navigate and customize the application, providing a user-friendly experience for both business users and supervisors.

Real-time Call Monitoring: The vendor states that with this solution, users can monitor call queues, agent statuses, and call handling metrics in real-time. It is claimed to enable prompt assistance for customers by identifying call volume and wait times, and helps troubleshoot issues to ensure smooth operations in the contact center.

Data Visualization: 2Ring Dashboards & Wallboards is said to present data in visually appealing and easy-to-understand formats. According to the vendor, it utilizes charts, graphs, and widgets to visualize key performance indicators (KPIs), enhancing data analysis and decision-making by providing clear visual representations.

Scalability: The vendor claims that this solution is designed to scale and meet the needs of small to large-sized contact centers. It is said to accommodate growing data sources and expanding business requirements, while supporting multiple screens and devices for displaying dashboards and wallboards.