Name: Aavaz
Price: 84.99 USD
Author: Aavaz

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Development

Business Intelligence (BI)

Collaboration

Diagramming

Project Portfolio Management

Supply Chain Management

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Infrastructure

Data Center Infrastructure Management

Data Lakehouse

Data Observability

Data Privacy Management

Database Load Balancing

Ethernet Switches

File Sync and Share

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Log Management

Managed IT Service

Network Performance Monitoring

Network Troubleshooting

NoSQL Databases

Packet Analyzer

Password Management System

Remote Support

SOA Governance

Single Sign-On

Smart Contracts

Solid State Drives

Threat Hunting

Threat Intelligence

Virtual Private Cloud (VPC)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Customer Success

Digital Content Creation

Digital Signage

Email Marketing

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Construction Management

Equipment Rental

Homeowner's Association (HOA) Management

InsurTech

Insurance Suites

Investment Portfolio Management

Tax Practice Management

Vertical-Specific

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Aavaz is a customer communication platform offered by Aavaz. According to the vendor, the platform aims to facilitate fluid conversations and create customer-centric experiences. It enables marketing, sales, and support teams to collaborate seamlessly and remove barriers to multi-channel conversations. The product is said to be suitable for businesses of various sizes, from small enterprises to large corporations. It caters to the needs of marketing professionals, sales teams, customer support teams, e-commerce companies, and contact centers.

**Web Chat**: According to the vendor, the platform allows users to chat directly with customers from their website or application. It also offers the ability to configure different pages to connect customers with relevant skilled agents.

**Web Tracker**: The vendor claims that the platform enables users to track prospects from their landing page to form fill. It automatically creates tags to gain valuable customer insights and provides automation features such as tag scoring rules.

**Twitter**: The platform allows users to engage in direct conversations with customers for sales and customer service purposes, according to the vendor.

**Coming Soon...**: The vendor states that additional channels such as Facebook, LinkedIn, Instagram, WhatsApp, and Facebook Messenger will be added to the platform in the future.

**Voice**: The vendor claims that the platform offers powerful voice capabilities, including full PBX functions, an Interactive Voice Response (IVR) system, skills-based routing for efficient call handling, live monitoring, call recordings, call transfer, and conference calls.

**Email**: According to the vendor, the platform provides features for managing both outbound and inbound emails efficiently. These features include automated distribution, canned responses, send status tracking, and open tracking.

**SMS**: The platform offers features for handling outbound and inbound text messages effectively, such as skills-based routing and automated responses, according to the vendor.

**Web Forms and Web Tracking**: The vendor states that the platform allows users to capture and track customer information from web forms. It also provides insights into customer behavior through web tracking.

**Unified Workflows**: According to the vendor, the platform offers visibility into prospects and leads for marketing teams. It also provides full visibility into prospect activities, lead pipeline nurturing, and communications for sales teams. Support staff can utilize in-depth customer knowledge to create exceptional experiences and generate additional sales opportunities.

**Omni-channel and Multi-channel Communication**: The vendor claims that the platform enables seamless conversations with customers across various channels. It aims to eliminate communication friction and allow users to choose the most effective channel for both them and their customers.

**Unified Conversations**: According to the vendor, the platform focuses on the agent, customer, and their conversations. It intelligently categorizes conversations for future access and follow-up, allowing teams to work seamlessly together across marketing, sales, and support departments.

Basic

Kixie is a telephony and VoIP software solution from Kixie.

Custom Plan

Kixie

Omnichannel CX

Call Center Standard

Digital CX

Bright Pattern Contact Center

Aavaz

Contact center software allows companies to manage inbound and outbound communications channels at scale.

Contact Center

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Agent dashboard

Enables agents to track and view their individual and team performance.

Validate callers

Authenticates inbound callers with a customer ID.

Outbound response

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Call forwarding

Forwarding of calls to the appropriate agents.

Click-to-call (CTC)

Warm transfer

Allows current agent to speak with new agent before call is transferred.

Predictive dialing

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Interactive voice response

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

REST APIs

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Call scripts

Providing agents with a predefined conversation script.

Call tracking

Enables agents and managers to see the origin of the call.

Multichannel integration

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

CRM software integration

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

Inbound call routing

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Omnichannel inbound routing

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Recording

Record conversations to improve service quality by evaluating agent-customer interactions.

Quality management

Ability to monitor conversation content, administer evaluations, establish policies etc..

Call analytics

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Historical reporting

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Live reporting

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Customer surveys

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

Customer interaction analytics

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

Omnichannel support

Different customer interaction channels that a vendor may or may not offer.

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Predictive Analytics

Using artificial intelligence (AI) capabilities such as machine learning and natural language processing to enhance customer experience.

Intelligent call routing

Uses machine learning to connect calls to the correct agents based off previous interaction data.

Chatbots

Machine learning enabled chatbots used to handle more routine or simpler customer requests, freeing up live agents to deal with complex issues.

AI assistance for live agents

AI provided predictive suggestions for live agents based on customer history and real-time interaction.

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Aavaz

Overview

What is Aavaz?