Name: ActivEngage
Author: ActivEngage

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Accessibility Testing

Development

Classroom Management

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Emissions Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Risk Management

Enterprise

Accounting

Digital Banking

Nonprofit Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Authorization

Cloud Storage

Configuration Management

Data Collaboration

Fraud Detection

Game Engine

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

IoT Security

LAN Switches

License Management

Network Performance Monitoring

Network Security

Open-Source Database

Operating Systems

SOA Governance

Service Desk Outsourcing

Single Sign-On

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Intelligence

Content Experience

Content Management

Customer Journey Mapping

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Video

Video Marketing

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Performance Management

Social Commerce

Sales

Virtualization Security

Security

Agriculture

Banking

Donor Management

Equipment Rental

Rental Property Management

Vertical-Specific

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ActivEngage is a messaging platform developed by ActivEngage, Inc. to enhance the customer experience and drive sales for car dealerships. According to the vendor, it offers live chat software and managed chat services to engage with online shoppers and convert them into leads. ActivEngage caters to car dealerships of all sizes, from small independent dealerships to large dealership groups. It is widely used by professionals in the automotive sales and service industry, including car dealerships, automotive OEMs, automotive inventory aggregators, and automotive service and repair businesses.

## Key Features

**Messaging Software**: ActivEngage provides user-friendly and scalable live chat software specifically designed for car dealerships. The software is developed in-house and continuously updated to meet the evolving needs of automotive dealers.

**Managed Chat**: ActivEngage offers managed chat services staffed by Customer Engagement Experts (CEEs). These CEEs assist consumers in navigating the car-buying journey and building trust in the dealership.

**Co-Managed Chat**: ActivEngage provides co-managed chat support, allowing dealerships to easily adjust their live chat support based on their requirements.

**PreRead™**: ActivEngage includes a feature called PreRead™, which enables lead form autofill, saving customers time by automatically populating their information in chat conversations.

**Shopper Details**: ActivEngage provides customer engagement experts with access to shopper details, enabling them to deliver personalized assistance.

**Monitor & Whisper**: ActivEngage offers the Monitor & Whisper feature, allowing managers or supervisors to monitor chat conversations between CEEs and customers in real-time.

**Language Translator**: ActivEngage includes a language translator feature that facilitates real-time translation of chat conversations.

**Auto Research**: ActivEngage equips CEEs with a comprehensive database of vehicle information, enabling them to quickly access accurate and up-to-date details to address customer inquiries.

**CARFAX**: ActivEngage integrates with CARFAX, granting CEEs access to vehicle history reports. This feature provides customers with valuable information about a vehicle's past, aiding them in making informed decisions.

**Chat History**: ActivEngage stores chat history, allowing CEEs to review previous conversations with customers. This feature ensures continuity and helps in identifying customer preferences, needs, and any unresolved issues for follow-up.

Help.com Chat

Help.com

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Lite

Basic

Advanced

Premium

Zendesk Chat

ActivEngage

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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ActivEngage

Overview

What is ActivEngage?