ActiveOps

ActiveOps Decision Intelligence is a solution designed to enhance service operations through data-driven decision-making. According to the vendor, this platform caters to a range of enterprises, empowering Operations Managers, Service Delivery Managers, Workforce Managers, and Team Leaders across industries such as Banking and Financial Services, Insurance, Healthcare, Retail, and Telecommunications.

Key Features

Data Integration: According to the vendor, ActiveOps seamlessly integrates with existing data and platforms, utilizing the data already available within an organization to ensure a smooth integration process.

Operations Data Model: ActiveOps converts all data into a unified view of work and time, creating an operations data model specifically tailored for service operations. This is said to enable consistent insights and accelerate decision-making.

Human and Artificial Intelligence (AI): The vendor claims that ActiveOps leverages its extensive service operations data and combines it with AI and system thinking to provide a strong foundation of intelligence for service operations, following their AOM methodology.

Predictive and Prescriptive Intelligence: According to the vendor, ActiveOps offers predictive and prescriptive intelligence, delivering teams with real-time data and insights in the form of Decision Intelligence at every stage of their journey. This is said to empower teams to make informed decisions, enhancing customer and employee satisfaction.

Relevant and Consistent Data: ActiveOps' operations data model is claimed to enhance visibility by providing a single source of truth for all decisions. This is said to ensure that data is relevant, consistent, and readily accessible, eliminating frustrations caused by inconsistent and hard-to-access data.

Intelligence for Transactional Service Ops: According to the vendor, ActiveOps provides prescriptive, AI-driven analytics that identify hidden capacity and utilization. These analytics are said to prompt actions to drive effectiveness and control, optimizing transactional service operations.

Intelligence for Case-Driven Teams: ActiveOps offers predictive analytics to keep casework and Service Level Agreements (SLAs) on track. The vendor claims that with real-time visibility and decision-making, organizations can effectively manage case-driven teams and ensure timely case resolution.