AEX One

AEX One is the OSS and BSS foundation used by open access and closed access broadband networks across the United States. It unifies the parts of a fiber operator's business that usually live in four or five different systems: coverage and premise data, sales and order capture, provisioning and activation, billing and collections, and customer operations. The platform became part of AEX Software in 2025 after AEX acquired Field Squared, and it runs either on its own or connected to AEX Field Squared for operators who want field execution and back office workflows on the same data model.

What sets it apart

The provisioning engine is hardware agnostic. Operators running Calix, Adtran, Nokia, Ciena, or a mix of all four provision from one system instead of maintaining a separate activation workflow for each vendor. The same platform handles GPON and fixed wireless, which matters for operators expanding into new coverage types or absorbing networks through acquisition. It also supports both open access and closed access network models from one environment, which most OSS/BSS tools treat as separate product lines.

AEX One is designed to deploy incrementally rather than as a rip and replace. Small teams often start with field operations or activation workflows first, then add provisioning, billing, and customer management as the business matures. Most fiber operators cannot afford to pause operations for a 12 month OSS/BSS rollout, and most platforms at this tier force that kind of big bang implementation. Typical greenfield deployments go live in six to eight weeks.

Pre-build leads stay attached to the property inside the planning data. When the network activates in an area, those leads convert automatically to orderable addresses rather than needing to be re imported or reconciled. This sounds like a small detail until you look at the usual setup where sales teams chase addresses that are not yet serviceable and planning data lives in a different system from the order desk.

Who it fits

Fiber and broadband operators at any stage of growth. Greenfield teams building from the ground up use AEX One as their operational backbone from day one, often with a small back office and a handful of field techs. Established ISPs use it to consolidate away from patchworks of legacy billing, provisioning, and customer management tools. Multi state operators use it to run standardized workflows across regions without losing the ability to configure for local differences. Open access wholesale providers use it to manage multiple retail partners on the same infrastructure.

Deployment is available hosted or self hosted. The platform integrates with existing OSS, billing, and network systems through APIs, so operators do not have to replace everything at once to see value. Hardware from any supported vendor activates through the same provisioning workflow without custom configuration per device type.

The underlying pattern is that everything between a serviceable address and a paying subscriber runs on one data model. When the field marks a job complete, provisioning triggers, service verification runs, the billing clock starts, and the customer record updates in real time. That single loop is the operational shift most fiber operators notice first after moving to the platform.