Name: AG-VIP
Author: Grutzeck-Software

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Augmented Reality Development

Chatbot

Performance Testing

Development

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Intellectual Property (IP) Management

Meeting Management

PDF Editors

Enterprise

Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Storage

Complex Event Processing

Converged Network Adapters (CNAs)

Data Center Virtualization

Database DevOps

Density-Optimized Servers

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Network Performance Monitoring

OpenStack Cloud

Remote Desktop

SaaS Backup

SaaS Management

Server Virtualization

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Telecom Expense Management (TEM)

Test Management

Unified Communications Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Contest Management

Email Marketing

Enterprise Marketing Management

Local Marketing

Market Intelligence

Marketing Automation

Mobile Advertising

Referral Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Wireframing

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Enablement

Sales Performance Management

Sales

Construction Workforce Management

Dental

Direct Secure Messaging

Financial Services CRM

Medical Office EMR & EHR

Mobility as a Service

Vertical-Specific

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AG-VIP is a CRM software developed by Grutzeck-Software, a brand of Sellmore GmbH. According to the vendor, AG-VIP is designed to streamline contact management and communication for companies of various sizes. It offers a range of features that cater to sales and marketing professionals, customer service representatives, call center agents, business development managers, and account managers in different industries.

## Key Features

**Address and Contact Management**: According to the vendor, AG-VIP allows for efficient management of addresses and contacts, including handling multiple addresses, creating graphical links between records, and logging changes to master data.

**Task Management**: AG-VIP offers integrated task management, which the vendor claims enables effective follow-up and tracking of tasks. It includes delegation functionality for collaboration.

**Mobile Access**: AG-VIP provides mobile access through a native Android/iOS app, allowing field sales representatives to access approved contacts and perform necessary follow-ups while on the go, as stated by the vendor.

**Automation**: The vendor states that AG-VIP offers automation capabilities for various background tasks such as data cleansing, exports, email sending, and reports, all based on predefined schedules.

**CTI Integration**: AG-VIP integrates with TAPI interface, automatically identifying incoming callers and logging their information in the contact history. It also supports click-to-dial functionality, according to the vendor.

**Data Privacy**: According to the vendor, AG-VIP automatically logs all changes to master data and centrally manages and respects advertising consents (opt-ins), ensuring data privacy and compliance with privacy regulations.

**Lead Management**: AG-VIP facilitates systematic handling of leads through workflow-based mapping of lead management processes, as claimed by the vendor. This helps ensure efficient lead nurturing and conversion.

**Email Integration**: AG-VIP seamlessly integrates with Microsoft Outlook, enabling the creation of personalized standard emails, lead marketing automation, newsletters, and email nurturing campaigns, according to the vendor.

**Event Management**: AG-VIP provides rudimentary event management capabilities through a workflow-based approach, including participant and speaker management, allowing for efficient coordination of events, as stated by the vendor.

**Customization**: The vendor claims that AG-VIP offers a flexible data model with customizable 1-to-n relationships and a user-friendly drag-and-drop interface, allowing for easy adaptation and customization without the need for programming skills.

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Contact center software (often CCaaS) enables organizations to manage customer interactions across voice, email, chat, SMS, and social media. Key features include IVR, ACD, omnichannel routing, call recording, analytics, and CRM integration. Designed for support and sales teams, these platforms improve responsiveness and CX. Compare cloud-based solutions by features, scalability, and verified user reviews.

Contact Center

Grutzeck-Software

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Agent dashboard

Enables agents to track and view their individual and team performance.

Validate callers

Authenticates inbound callers with a customer ID.

Outbound response

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Call forwarding

Forwarding of calls to the appropriate agents.

Click-to-call (CTC)

Warm transfer

Allows current agent to speak with new agent before call is transferred.

Predictive dialing

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Interactive voice response

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

REST APIs

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Call scripts

Providing agents with a predefined conversation script.

Call tracking

Enables agents and managers to see the origin of the call.

Multichannel integration

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

CRM software integration

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Communications forecasting

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

Inbound call routing

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Omnichannel inbound routing

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Recording

Record conversations to improve service quality by evaluating agent-customer interactions.

Quality management

Ability to monitor conversation content, administer evaluations, establish policies etc..

Call analytics

Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..

Historical reporting

Ability to analyze long-term call patterns and trends such as peak call times and downtimes.

Live reporting

Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

Customer surveys

Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.

Customer interaction analytics

The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.

Omnichannel support

Different customer interaction channels that a vendor may or may not offer.

Email

Voice (phone)

VoIP

SMS/Text

Video channel

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Predictive Analytics

Using artificial intelligence (AI) capabilities such as machine learning and natural language processing to enhance customer experience.

Intelligent call routing

Uses machine learning to connect calls to the correct agents based off previous interaction data.

Chatbots

Machine learning enabled chatbots used to handle more routine or simpler customer requests, freeing up live agents to deal with complex issues.

AI assistance for live agents

AI provided predictive suggestions for live agents based on customer history and real-time interaction.

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AG-VIP

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What is AG-VIP?