Name: AgenteChat
Author: SmartSoft Solutions

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Contract Management

Streaming Analytics

Supply Chain Management

Enterprise

Accounting

Cash Flow Management

Crypto Asset Management

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Technical Skills Assessment

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Integration

Data Mapping

Debugging

Edge Computing

Event Monitoring

Fraud Detection

IT Asset Disposal

Integration Platform as a Service (iPaaS)

Internet Security

License Management

Managed Hosting

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

NoSQL Databases

Packet Analyzer

Security Analytics

Storage Management

Tape Storage

Unified Endpoint Management (UEM)

WAN Optimization

Web Content Filtering

Wireless LAN

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Rewards

Email Marketing

Marketing Analytics

Marketing Automation

Predictive Analytics

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Lead-to-Account Matching and Routing

Sales

Microsegmentation

Security

Animal Shelter

Animation

Computer-Aided Design (CAD)

Construction Management

Debt Collection

Tax Practice Management

Vertical-Specific

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AgenteChat, developed by SmartSoft Solutions S.A.S., is a chat-based customer service and sales solution designed to facilitate messaging management from WhatsApp and Facebook Messenger. According to the vendor, this centralized platform is aimed at small to medium-sized businesses across various industries, including customer service, sales, support, logistics, and marketing.

## Key Features

**Clasificación de Solicitudes**: According to the vendor, AgenteChat allows businesses to define the best way to initiate contact and profile requests. Users can customize greeting and closing messages with hyperlinks and formatting, and benefit from the system's automatic classification of requests for efficient handling.

**MultiAgente / Especializado**: The vendor claims that AgenteChat enables businesses to assign agents to handle different types of requests such as sales, customer service, and support. Each agent has their own conversation lifecycle and tracking of participants.

**Contenido amigable y ágil**: AgenteChat allows users to send and receive multimedia content such as emojis, stickers, images, videos, PDFs, and Word documents, as stated by the vendor. It also provides the option to save and use quick responses for faster customer support.

**Seguimiento del proceso y casos**: According to the vendor, AgenteChat allows users to define stages for their process and track conversation progress. Users can mark conversation status and resolution method, and agents can resume resolved cases with user authorization.

**Transferencias**: AgenteChat enables businesses to convert customer service requests into sales opportunities or allow specialized agents to take over a case, as stated by the vendor. It also allows for the transfer of conversations between agents for escalation or redirection.

**Auditoría**: AgenteChat provides a conversation history review feature for quality assessment and improvement, according to the vendor. Users can filter conversations based on specific criteria for detailed analysis.

**Económico**: According to the vendor, AgenteChat offers reasonable pricing based on usage.

**Multi Canal**: AgenteChat allows businesses to receive conversations from WhatsApp and Facebook Messenger, with future support for other text-based channels, as stated by the vendor.

**Gestión de Contactos**: According to the vendor, AgenteChat provides a dynamic contact management panel to update basic contact information. Users can also ignore selected contacts that are not customer-related conversations.

**Estadísticas e Informes**: AgenteChat offers a weekly and daily statistics dashboard, and users can export real-time reports to Excel for comprehensive analysis, according to the vendor.

Basic

Business

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Professional

Organization

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AgenteChat

Sales Engagement

SmartSoft Solutions

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AgenteChat

Overview

What is AgenteChat?