Name: Agilence
Author: Agilence, Inc

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The Agilence Analytics Platform is a loss prevention analytics solution offered by Agilence, designed to reduce shrink and improve margins for retail, grocery, and restaurant industries. According to the vendor, this platform goes beyond traditional theft and fraud detection to deliver actionable insights that drive operational performance. It is suitable for companies of all sizes, from small businesses to large enterprises. The Agilence Analytics Platform is utilized by loss prevention professionals, operations managers, finance managers, marketing professionals, and executive leadership to enhance business performance and mitigate risks.

## Key Features

**Dashboards & Reports**: According to the vendor, the Agilence Analytics Platform provides interactive visualization, key performance indicators (KPIs), and exception-based reports that allow users to easily monitor and assess business performance. The platform offers a user-friendly interface with simple queries, filters, drilling, and visuals to answer complex questions and conduct detailed analysis. Users can customize dashboards and reports based on their specific needs and preferences, helping them identify trends, patterns, and anomalies in data to uncover opportunities for operational improvement.

**Alerting**: The platform offers real-time monitoring and automated alerts with detailed action plans, according to the vendor. Users can set up customized alerts based on specific criteria and thresholds, proactively identifying potential risks, fraud, theft, or compliance issues. The alerting feature streamlines communication and collaboration among team members, ensuring prompt addressing of issues.

**Forecasts & Predictions**: The Agilence Analytics Platform leverages machine learning algorithms to forecast and predict future high-risk returns, voided transactions, fraud, and other potential issues, according to the vendor. It provides insights into future trends and patterns, supporting proactive decision-making. This feature helps optimize resource allocation, inventory management, and operational planning, enabling users to anticipate and mitigate potential risks and losses.

**Data 'N Analytics (DNA) Scores**: According to the vendor, this feature tracks store and employee risk and performance using tailored, statistics-based scoring. It provides a comprehensive view of risk factors and performance metrics, enabling users to identify areas for improvement. DNA Scores facilitate benchmarking and comparison across stores and employees, helping prioritize resources and interventions based on risk levels.

**Custom Grouping**: The Agilence Analytics Platform allows users to combine unrelated data elements to uncover patterns and relationships, according to the vendor. This feature provides flexibility in data analysis by creating custom groups based on specific criteria. It enables users to gain deeper insights and make more informed decisions by identifying correlations and dependencies between different data elements.

**Data Integration**: The platform integrates over 200 data sources, including point-of-sale (POS), eCommerce, loyalty, human resources (HR), store, product, inventory, financial, alarm, Internet of Things (IoT), and others, according to the vendor. This comprehensive integration enables a holistic view of data from multiple channels and sources. It facilitates data-driven analysis and decision-making by consolidating and analyzing data from various systems and platforms.

**Video Feeds**: Users can include video from 20+ vendors and synchronize it with POS data for easy comparison and review, according to the vendor. This feature enhances loss prevention efforts by providing visual evidence and context for analyzing transactions and incidents. It enables users to identify suspicious activities, fraud, and theft by combining video footage with transaction data. The video feeds feature streamlines investigation processes and improves the accuracy and efficiency of incident analysis.

A provider of loss prevention analytics for the retail, grocery, and restaurant industries, Agilence goes beyond traditional theft and fraud to reduce shrink and improve margins across the business. Agilence integrates all types of data—sales, customer, online, product, and more—to deliver insights that drive operational performance.

Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.

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